Customer Services Administrator

Crowncork; İzmit; On-site; TRY 180,000 - 240,000; Full time

Job summary

Crowncork Izmit is seeking a Customer Services Administrator to support the customer service team and manage inquiries efficiently. The role focuses on maintaining client relationships, processing orders, and coordinating with production planning to meet deadlines.

The ideal candidate has a Bachelor's degree in a relevant field, 3+ years in multinational environments, strong English skills, and proficiency in MS Office and data analysis.

Qualifications

• Bachelor's degree required in a relevant field.
• Minimum 3 years of experience in Sales and Customer Service in multinational environments.
• Advanced English proficiency required.
• Strong MS Office skills and data analysis/reporting experience.
• Customer-oriented with excellent communication and follow-up skills.
• Ability to work in a fast-paced, dynamic environment.
• SAP experience preferred.

Responsibilities

• Manage the existing customer portfolio and maintain long-term relationships with a quality-focused approach.
• Monitor customer forecasts to help achieve sales targets.
• Receive customer requests and convert them into orders.
• Coordinate and follow up on orders with the production planning team.
• Plan, organize, and monitor activities to ensure timely order delivery.
• Enter and report PSI data aligned with sales forecasts.
• Track historical sales performance and inventory levels; manage supply and sales planning.
• Prepare daily, weekly, and monthly customer reports.
• Follow and update SOPs; support monthly closing processes.

Skills

Advanced English

Data analysis

Customer-oriented

Communication & follow-up

Education

Bachelor's degree in Industrial Engineering, Statistics, Business Administration, or Economics

Tools

SAP

MS Office

Job description

## Customer Services AdministratorApply: Izmit: Full time: Posted Today: End Date: November 15, 2026 (15 days left to apply): JR104926**Job Description:**The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently. **Qualifications*** Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics* Minimum 3 years of experience in Sales and Customer Service positions within multinational companies* Advanced level of English proficiency* Strong command of MS Office applications* Competency in data analysis and reporting* Customer-oriented with strong communication and follow-up skills* Ability to adapt to a fast-paced and dynamic work environment* Experience with SAP is preferred**Job Description*** Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.* Monitor customer forecasts to achieve sales targets.* Receive customer requests and evaluate them to convert into orders.* Coordinate and follow up on customer orders with the production planning team.* Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.* Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.* Track historical sales performance and inventory levels, and manage supply and sales planning activities.* Prepare daily, weekly, and monthly customer reports.* Regularly follow department SOPs and update them when necessary.* Monitor and support monthly closing processes.