Customer Service Specialist

Adecco; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

Adecco is seeking a Customer Service Specialist for a client in the Logistics sector. The role covers end-to-end shipment operations from booking to delivery with adherence to SOPs and internal guidelines.

The candidate will process orders, coordinate with carriers and overseas offices, update customers on shipment status, and manage documentation including Bills of Lading and Delivery Orders. Strong English and MS Office skills are essential.

Qualifications

• Bachelor’s degree from reputable universities.
• Min 2 years of work experience.
• Excellent command of both written and spoken English.
• Strong computer skills, good command of MS Office applications.
• Hard working, proactive and multitasking skills.
• Strong communication skills (verbal and written) and teamwork spirit.
• Open-minded, self-learner and flexible for change.
• Driving license (class B) and being an active driver is preferred.

Responsibilities

• Be responsible for whole operation process from booking stage to delivery, ensuring all process is managed in compliance with internal guidelines and SOP requirements.
• Processing received orders; booking with carriers, communicating with overseas offices & agents, providing information to customers about shipment status on regular basis.
• Handling daily operations; following shipping instructions, other required documents & information with customers and ensuring all are submitted to required parties timely, sending departure/arrival notices.
• Ensuring all systems are updated timely to reflect actual data.
• Making any necessary shipment related arrangements with the suppliers.
• Documentation follow up, Bill of Lading and Delivery Order issuance.
• Invoicing and cost follow up.
• Keeping requested reports for the shipment activities.

Skills

English (written and spoken)

MS Office

Multitasking

Communication skills

Teamwork

Open-minded

Self-learner

Flexibility

Hard working

Driving license (B)

Education

Bachelor’s degree

Tools

MS Office

Job description

We are currently looking for a Customer Service Specialist for our esteemed client operating in the Logistics sector, whom we have the privilege of consulting.

Qualifications

• Bachelor’s degree from reputable universities
• Min 2 years of work experience
• Excellent command of both written and spoken English
• Strong computer skill , good command of MS office applications
• Hard working, proactive and having multitasking skills
• Strong communication skills (verbal and written) and teamwork spirit
• Open-minded, self-learner and flexible for change
• Driving license (class B) and being an active driver is preferred

Job Description

• Be responsible for whole operation process from booking stage to delivery, ensuring all process is managed in compliance with internal guidelines and SOP requirements
• Processing received orders; booking with carriers, communicating with overseas offices & agents, providing information to customers about shipment status on regular basis
• Handling daily operations; following shipping instructions, other required documents & information with customers and ensuring all are submitted to required parties timely, sending departure/arrival notices
• Ensuring all systems are updated timely to reflect actual data
• Making any necessary shipment related arrangements with the suppliers
• Documentation follow up, Bill of Lading and Delivery Order issuance
• Invoicing and cost follow up
• Keeping requested reports for the shipment activities