Inside Sales Executive

UPS; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

UPS is seeking a on-site Logistics Support professional in Fatih, Istanbul, to help address customer needs and grow the business. A bachelor’s degree and 1–2 years in logistics or freight forwarding, fluent English, strong verbal and written communication, and MS Office skills are essential.

In this role you will own queries through to resolution, maintain customer relationships, and coordinate with Sales and Operations while staying current on UPS SCS products and processes.

Qualifications

• Bachelor degree in Business Administration or Logistics.
• 1-2 years work/internship in Logistics/Freight Forwarding.
• Fluent in English (written and spoken).
• Strong communication and time management skills.

Responsibilities

• Work with sales resources to address customer needs and grow the business.
• Maintain relationships with customers and assist with inquiries or pricing requests.
• Own queries through to resolution with regular updates to customers.
• Keep Sales and Operations informed about special customer requirements.
• Pro-active customer service for key accounts.
• Enter and maintain new opportunities in UPS system.
• Maintain up-to-date knowledge of UPS SCS products and processes.

Skills

Fluent English

Verbal communication

Written communication

Time management

Customer service

MS Office

Education

Bachelor Degree in Business Administration / Logistics

Tools

MS Office

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

• Bachelor Degree in preferably Business Administration, Logistics,
• 1-2 years work/internship experience (preferablyLogistics/Freight Forwarding)
• Fluent in English both written and spoken,
• Strong verbal communication requirement with customers via phone
• Excellent command of MS-Office tools,
• Excellent verbal and written communication skills. Ability to communicate effectively at all levels, both within UPS SCS and with customers,
• Strong organizational, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time,

Responsibilities

• Work with sales resources to address customer needs and grow the business
• Maintain relationships with customers by assisting them with general inquiries or pricing requests, support resolving service issues or to position additional UPS’ products and services
• Maintain ownership of queries through to resolution, ensuring that the customer (and any other UPS function if required) receives regular updates at appropriate intervals
• Keep Sales and Operations informed about any special customer requirements and changes
• Pro-active customer service for “Must Keep” customers
• Enter and maintain new opportunities in UPS system (TEAMS or successor system)
• Maintain up-to-date knowledge of UPS SCS products, services and processes

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.