Customer Services Specialist

DFDS; Sultanbeyli; On-site; TRY 250,000 - 320,000; Full time

Job summary

DFDS is seeking a Customer Services Specialist to strengthen our logistics operations and ensure excellent customer experience in Istanbul. You will coordinate with internal teams and clients to keep information flowing and transportation processes smooth.

You will monitor orders, communicate updates, and support continuous improvement of customer satisfaction and operational efficiency while delivering professional presentations and building strong relationships with customers.

Qualifications

• Bachelor's degree required.
• Minimum 2 years in logistics operations or customer service.
• Proficient in Excel and reporting techniques.

Responsibilities

• Coordinate logistics operations and act as a point of contact for customers.
• Monitor document flow, transportation details, and information exchange.
• Track order volumes, provide timely updates, and suggest improvements.
• Participate in customer meetings to strengthen relationships and address needs.

Skills

English fluency

Customer relationship management

Communication & interpersonal skills

Analytical mindset

Presentation & meeting management

Education

Bachelor's degree

Tools

ERP software

Job description

DFDS is looking for a Customer Services Specialist to strengthen our logistics operations and ensure excellent customer experience.

Be part of the movement – and play your part.

In This Role, You Will

As a Customer Services Specialist at DFDS, you will play a key role in ensuring the smooth coordination of logistics operations while acting as a trusted point of contact for our customers. You will manage the communication flow between internal teams and clients, support seamless transportation processes, and contribute to the continuous improvement of customer satisfaction and operational efficiency.

Key Responsibilities

• Monitor customer operations to ensure smooth processing of documents, transportation, and information flow
• Track operational changes and communicate timely and accurate updates to both internal teams and customers
• Monitor customer order volumes, take proactive actions, and provide feedback to management
• Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.

What We’re Looking For

• Bachelor’s degree
• Minimum 2 years of experience in logistics operations or customer service
• Strong skills in customer relationship management
• Hands-on experience with at least one ERP program
• Fluent in English (French or German is a plus)
• Proficient in Excel and reporting techniques
• Confident in delivering presentations and managing customer meetings
• Analytical, strategic, and solution-oriented mindset
• Strong communication and interpersonal skills; team player with a proactive attitude

Working at DFDS

Join the movement and grow with us.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

We look forward to hearing from you.