Customer Experience Consultant - Logistics & Shipments (6-Month)

Maersk; Ümraniye; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Annual performance-based bonus

Job summary

Maersk is seeking a Customer Experience Consultant on a 6-month fixed-term contract to manage end-to-end shipment lifecycle, deliver exceptional service, and build strong customer relationships across global service centers. You will proactively resolve issues and collaborate with internal teams to ensure seamless service delivery.

You will translate customer needs into tailored logistics solutions in a fast-paced, international environment.

Qualifications

• Experience in import/export operations within logistics is required.
• Customer-facing role with a strong commercial focus.
• Proficient in Microsoft Office applications (Outlook, Excel).
• Fluent in Turkish and English, written and spoken.

Responsibilities

• Manage the full shipment lifecycle with a focus on delivering a positive customer experience from start to finish.
• Proactively resolve service-related issues and provide timely customer support.
• Build and maintain strong relationships with customers, internal stakeholders, and offshore service teams.
• Understand customer needs and business drivers to deliver tailored logistics solutions.
• Identify opportunities to enhance customer satisfaction and support commercial growth.
• Collaborate effectively across functions to ensure operational excellence.

Skills

Customer service

Commercial awareness

Problem solving

Prioritization

Communication

Turkish language

English language

Team collaboration

Tools

Microsoft Office

Excel

Job description

Maersk is seeking a Customer Experience Consultant on a 6-month fixed-term contract to manage end-to-end shipment lifecycle, deliver exceptional service, and build strong customer relationships across global service centers. You will proactively resolve issues and collaborate with internal teams to ensure seamless service delivery.

You will translate customer needs into tailored logistics solutions in a fast-paced, international environment.