Corporate Account Lead - Client Success & Delivery

Quintessentially Türkiye; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Quintessentially Türkiye in Istanbul is seeking a Corporate Account Manager to lead strategic client relationships, oversee program delivery, and coordinate cross-functional teams for premium lifestyle services.

You will act as the primary account lead in Turkey, drive client retention and renewals, monitor SLA/KPI performance, and prepare regular reports while guiding local teams and maintaining CRM data quality.

Responsibilities

• Managing day-to-day client needs across product, service, reporting, and operations while building strong relationships to drive satisfaction, retention, and renewals.
• Collaborating with global account management and technical operations to manage servicing directly, identify efficiency opportunities, and handle client requests or complaints professionally.
• Monitoring contractual SLA/KPI targets, reviewing results with servicing teams, tracking account health, and delivering accurate weekly, monthly, and quarterly client-ready reports.
• Leading internal status meetings, guiding local teams, supporting new member training, and ensuring member data within CRM platforms is accurate and complete.
• Supporting account retention, identifying growth opportunities, tracking competitor/market activity, and aligning service delivery with client priorities and objectives.

Job description

Quintessentially Türkiye in Istanbul is seeking a Corporate Account Manager to lead strategic client relationships, oversee program delivery, and coordinate cross-functional teams for premium lifestyle services.

You will act as the primary account lead in Turkey, drive client retention and renewals, monitor SLA/KPI performance, and prepare regular reports while guiding local teams and maintaining CRM data quality.