Data-Driven Client Success Executive

NielsenIQ; Turkey; On-site; TRY 120,000 - 180,000; Full time

Benefits offered by this job

Transportation allowance

Life and health insurance

Flexible working module

Monthly lunch ticket

Employee Assistance Program

Learning platforms and mentorship

Job summary

NielsenIQ in Istanbul seeks a Customer Service, Account Executive to support client reporting and data support, delivering accurate insights to drive client outcomes. You will manage relationships with Retailer clients, present analysis, and coordinate with internal teams in a global environment.

The role requires a university degree, 1.5 years in market research or related fields, strong English and Turkish communication, and proficiency in Excel and PowerPoint.

Qualifications

• University degree (preferably in Statistical, Mathematical or any other relevant field).
• Minimum 1.5 years of experience (Preferably in Market Research/Sales/Marketing/Trade Marketing).
• Excellent verbal and written communication skills in English and Turkish.
• Ability to deliver high-performing client servicing.
• Analytical mind coupled with interpersonal skills and computer literacy.

Responsibilities

• The Customer Service, Account Executive will assist in executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support.
• The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
• Is mainly responsible for managing relationships with assigned and prospective Retailer clients, developing insights, recommendations and proposals that help their clients’ succeed, achieving revenue targets and driving customer satisfaction.
• Develop deep industry knowledge related to clients’ businesses, understanding strengths and weaknesses, opportunities and threats faced by key market players.
• Develop a high level of visibility with key client contacts ensuring regular updating of clients’ needs.
• Present data analysis files to customers.
• Coordinating and communicating with internal teams.
• Take an active role in global internal projects.

Skills

Communication skills

English & Turkish

Presentation skills

Negotiation skills

Storytelling

Education

University degree

Tools

Microsoft Excel

PowerPoint

Job description

NielsenIQ in Istanbul seeks a Customer Service, Account Executive to support client reporting and data support, delivering accurate insights to drive client outcomes. You will manage relationships with Retailer clients, present analysis, and coordinate with internal teams in a global environment.

The role requires a university degree, 1.5 years in market research or related fields, strong English and Turkish communication, and proficiency in Excel and PowerPoint.