Client Delivery & Success Lead

WTW; Şişli; On-site; TRY 180,000 - 280,000; Full time

Job summary

WTW is seeking a dynamic Client Executive to deliver agreed services to our clients in the Marmara region. You will interact with clients daily and ensure exceptional service delivery.

You will uphold SLAs, coordinate with Account Executives and Brokers, and help shape delivery strategies using client feedback. This on-site role in Şişli offers the opportunity to contribute to client satisfaction and service improvements within a fast-paced team.

Responsibilities

• Interact with clients on a day-to-day basis to ensure high client satisfaction.
• Uphold SLAs to meet customer expectations and service standards.
• Collaborate with Account Executives and Brokers to determine solutions and structuring.
• Contribute to development and improvement of delivery strategies using client feedback.

Job description

WTW is seeking a dynamic Client Executive to deliver agreed services to our clients in the Marmara region. You will interact with clients daily and ensure exceptional service delivery.

You will uphold SLAs, coordinate with Account Executives and Brokers, and help shape delivery strategies using client feedback. This on-site role in Şişli offers the opportunity to contribute to client satisfaction and service improvements within a fast-paced team.