Commercial Operations & Excellence Lead

AkzoNobel; Turkey; Hybride; TRY 400 000 - 700 000; Plein temps

Résumé du poste

AkzoNobel Turkey is seeking a senior leader to drive Commercial Operations and Excellence across Sales, Customer Service, Demand Planning, Master Data, Invoicing and Training. You will build high-performing teams, establish governance, and implement continuous improvement to strengthen execution.

In this role you will guide demand planning, pricing governance, data accuracy in SAP/Panorama, and customer service strategies while collaborating with regional and global teams to align priorities and

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Economics or related fields required.

Responsabilités

• Lead Commercial Operations and Excellence activities in Türkiye, including Sales Operations, Customer Service, Customer Demand Planning, Master Data Management, Technical Services, Invoicing, Sales Excellence and Training.
• Drive a customer-centric operating model to improve customer experience, service quality, operational responsiveness and customer satisfaction.
• Lead and develop high-performing teams, establishing governance, accountability and standardized ways of working across commercial operations.
• Develop and implement Commercial Excellence and continuous improvement initiatives to increase operational efficiency, simplify processes and strengthen commercial execution.
• Lead customer demand planning and forecasting in line with IBP cycles, improve forecast accuracy, product availability and OTIF.
• Ensure effective pricing governance, customer master data management, order management and invoicing processes, including system accuracy in SAP and Panorama.
• Develop and implement customer service strategies and processes, using data and root-cause analysis to improve service levels.
• Collaborate with Sales, Supply Chain, Finance, Marketing, Logistics, Technical and regional EMEA teams to align priorities and execution.
• Lead digitalization, reporting, dashboard and process automation initiatives to improve data visibility and decision-making.
• Act as local communication point with global Tinting organization, aligning Türkiye needs with global priorities.
• Lead cross-functional and regional projects with measurable business outcomes and regular business reviews.

Connaissances

Leadership

Communication

English fluency

Cross-functional collaboration

Analytical thinking

Customer orientation

Strategic planning

Project management

Change management

Ownership

Formation

Bachelor’s degree in Business Administration, Engineering, Economics or related fields

MBA degree

Outils

SAP

Panorama

IBP

Excel

Description du poste

AkzoNobel Turkey is seeking a senior leader to drive Commercial Operations and Excellence across Sales, Customer Service, Demand Planning, Master Data, Invoicing and Training. You will build high-performing teams, establish governance, and implement continuous improvement to strengthen execution.

In this role you will guide demand planning, pricing governance, data accuracy in SAP/Panorama, and customer service strategies while collaborating with regional and global teams to align priorities and