Commercial Operations Manager

AkzoNobel; Turkey; Hybrid; TRY 400,000 - 700,000; Full time

Job summary

AkzoNobel Turkey is seeking a senior leader to drive Commercial Operations and Excellence across Sales, Customer Service, Demand Planning, Master Data, Invoicing and Training. You will build high-performing teams, establish governance, and implement continuous improvement to strengthen execution.

In this role you will guide demand planning, pricing governance, data accuracy in SAP/Panorama, and customer service strategies while collaborating with regional and global teams to align priorities and

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Economics or related fields required.

Responsibilities

• Lead Commercial Operations and Excellence activities in Türkiye, including Sales Operations, Customer Service, Customer Demand Planning, Master Data Management, Technical Services, Invoicing, Sales Excellence and Training.
• Drive a customer-centric operating model to improve customer experience, service quality, operational responsiveness and customer satisfaction.
• Lead and develop high-performing teams, establishing governance, accountability and standardized ways of working across commercial operations.
• Develop and implement Commercial Excellence and continuous improvement initiatives to increase operational efficiency, simplify processes and strengthen commercial execution.
• Lead customer demand planning and forecasting in line with IBP cycles, improve forecast accuracy, product availability and OTIF.
• Ensure effective pricing governance, customer master data management, order management and invoicing processes, including system accuracy in SAP and Panorama.
• Develop and implement customer service strategies and processes, using data and root-cause analysis to improve service levels.
• Collaborate with Sales, Supply Chain, Finance, Marketing, Logistics, Technical and regional EMEA teams to align priorities and execution.
• Lead digitalization, reporting, dashboard and process automation initiatives to improve data visibility and decision-making.
• Act as local communication point with global Tinting organization, aligning Türkiye needs with global priorities.
• Lead cross-functional and regional projects with measurable business outcomes and regular business reviews.

Skills

Leadership

Communication

English fluency

Cross-functional collaboration

Analytical thinking

Customer orientation

Strategic planning

Project management

Change management

Ownership

Education

Bachelor’s degree in Business Administration, Engineering, Economics or related fields

MBA degree

Tools

SAP

Panorama

IBP

Excel

Job description

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Qualifications

• Bachelor’s degree (Business Administration, Engineering, Economics or related fields), MBA degree is a plus,
• Relevant experience in commercial operations, sales, customer service, supply chain or related business functions,
• Strong leadership, communication and interpersonal skills,
• Excellent communication and presentation skills in English both verbal and written,
• Ability to move quickly in a fast-paced and dynamic environment,
• Customer-oriented, high-energy, detail-oriented and self-motivated person,
• Strong analytical and problem-solving skills,
• Strong commercial mindset with a focus on business performance and continuous improvement,
• Strong ability to work cross-functionally and build effective relationships with different stakeholders,
• Proactive approach with strong ownership and accountability,
• Flexible and able to change priorities (agility),
• Ability to manage multiple priorities and work effectively under pressure,
• Strong project management and organizational skills,
• Ability to lead, motivate and develop teams,
• Strong knowledge of Microsoft Office and business systems.
  

Job Description

• Lead Commercial Operations and Excellence activities in Türkiye, including Sales Operations, Customer Service, Customer Demand Planning, Master Data Management, Technical Services, Invoicing, Sales Excellence and Training.
• Drive a customer-centric operating model to improve customer experience, service quality, operational responsiveness and customer satisfaction.
• Lead and develop high-performing teams, establishing clear governance, accountability and standardized ways of working across commercial operations.
• Develop and implement Commercial Excellence and continuous improvement initiatives to increase operational efficiency, simplify processes and strengthen commercial execution.
• Lead customer demand planning and forecasting processes in line with IBP cycles, working closely with Sales and Supply Chain teams to improve forecast accuracy, product availability and OTIF performance.
• Ensure effective pricing governance, customer master data management, order management and invoicing processes, including system accuracy in SAP and Panorama.
• Develop and implement customer service strategies and processes, using performance data and root-cause analysis to improve service levels and customer satisfaction.
• Collaborate closely with Sales, Supply Chain, Finance, Marketing, Logistics, Technical and regional EMEA teams to ensure alignment between commercial priorities and operational execution.
• Lead digitalization, reporting, dashboard and process automation initiatives to improve data visibility, workflow efficiency and decision-making.
• Act as the key local communication point with the global Tinting organization, ensuring alignment between Türkiye business needs and global priorities.
• Lead cross-functional and regional projects, ensuring effective implementation and measurable business outcomes.
• Conduct regular business reviews, identify growth and improvement opportunities, and define corrective actions to support commercial and operational objectives.
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.