Cargo Operations Officer

CMA CGM; Fatih; On-site; TRY 600,000 - 760,000; Full time

Benefits offered by this job

Birthday day off

Fruit Day

Happy hours

Yearly bonus

Transportation

Life insurance

Employee Assistance Program

Job summary

CMA CGM is seeking a senior cargo operations leader to head the Global Business Support team in Istanbul. You will oversee vessel calls, cargo flow, and documentation, while coordinating with terminals, lines, and authorities to ensure safe, compliant operations.

You will drive process standardization, mentor staff, and report on performance metrics, with English fluency and strong maritime knowledge as key assets.

Qualifications

• Bachelor's degree in Logistics, Maritime Transportation, Shipping, International Trade, Supply Chain, or a related field.
• Experience in vessel operations, cargo operations, port agency, liner shipping, or terminal operations.
• Strong communication and stakeholder management skills.
• Strong organizational and time management capabilities.
• Knowledge of container shipping operations and cargo flow management.
• Familiarity with IMDG regulations and dangerous goods procedures.
• Strong analytical thinking and problem-solving abilities.
• Attention to detail and high level of accuracy.
• Risk identification and prevention mindset.
• Proficiency in MS Office and operational maritime systems.
• Ability to work under pressure and manage multiple priorities.
• Team-oriented, proactive, and customer-focused approach.
• Fluent in English, both written and spoken.

Responsibilities

• Lead and manage the Global Business Support (GBS) Cargo Operations team, ensuring daily operational excellence.
• Coordinate vessel port calls from nomination to departure, ensuring safe and compliant execution.
• Serve as primary contact between shipping lines, vessel masters, terminals, port authorities, and stakeholders.
• Organize daily and weekly operational meetings, set priorities, and follow up on actions.
• Plan, organize, and monitor vessel and cargo operations including berth arrangements and port services.
• Lead non-standard cargo operations and cross-functional coordination for effective solutions.
• Coordinate cargo operations with terminals, vessel planners, cargo flow teams, and ship management.
• Review and validate cargo documentation including dangerous goods.
• Collaborate with regional teams and external partners for seamless execution.
• Monitor operations, identify risks, and drive corrective actions and improvements.
• Provide operational reporting on schedules, status, and events.
• Perform post-sailing activities and cargo reconciliation.
• Verify supplier invoices and support cost-control processes.
• Coach and develop team members; foster a high-performance culture.
• Conduct terminal visits and follow-ups for performance reporting.

Skills

Communication

Stakeholder management

Organizational skills

Cargo flow management

IMDG regulations

Analytical thinking

Attention to detail

Risk management

MS Office

Pressure handling

Team collaboration

English proficiency

Education

Bachelor's degree in Logistics/Maritime/Shipping/International Trade/Supply Chain

Tools

MS Office

Maritime systems

Job description

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose: We imagine better ways to serve a world in motion.

Present in 177 countries, it employs 160,000 people, including nearly 6,000 in Marseille, where its head office is located.

As the world's third-largest shipping company, CMA CGM serves more than 420 ports across five continents with a fleet of over 700 vessels. In 2025, CMA CGM carried more than 24 million twenty-foot equivalent containers (TEUs). Its subsidiary, CEVA Logistics, one of the top five global players, operates 1,000 warehouses and handled 15 million shipments in 2025. The Group’s air division operates a fleet of cargo aircraft under the CMA CGM AIR CARGO and Air Belgium brands.

CMA Media, the third-largest private media group in France, brings together RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence, and Corse Matin) as well as the social media platform Brut.

Committed to the energy transition, the CMA CGM Group aims for Net Zero Carbon by 2050.

The CMA CGM Foundation provides humanitarian aid in crisis situations and supports education and equal opportunities worldwide. To date, the Foundation has transported 120,000 tonnes of humanitarian aid to 106 countries and supported over 630 projects in France, Lebanon, and around the world.

Role & Responsibilities:

• Lead and manage the Global Business Support (GBS) Cargo Operations team, ensuring efficient execution of daily operational tasks and operational excellence across cargo activities.
• Coordinate vessel port calls from nomination to departure, ensuring safe, compliant, and efficient execution of all operational activities.
• Serve as the primary point of contact between shipping lines, vessel masters, terminals, port authorities, harbor service providers, and internal stakeholders throughout the port call process.
• Coordinate and facilitate daily and weekly operational meetings, setting priorities, reviewing performance, and ensuring timely follow-up of action items.
• Plan, organize, and monitor vessel and cargo operations, including berth arrangements, call scheduling, port services, cargo execution, and operational follow-up.
• Act as the focal point for non-standard and complex cargo operations, providing guidance and leading cross-functional coordination to drive effective solutions.
• Coordinate cargo operations with terminals, vessel planners, cargo flow teams, and ship management to ensure optimal loading and discharge performance.
• Review and validate cargo documentation, including dangerous goods and special cargo requirements, ensuring compliance with local regulations and international maritime standards.
• Collaborate closely with internal stakeholders, regional teams, and external partners to ensure seamless operational execution and service delivery.
• Monitor vessel and terminal operations, proactively identifying operational risks, managing escalations, and implementing corrective and preventive actions.
• Drive process standardization, operational excellence, and continuous improvement initiatives across vessel and cargo operations.
• Provide timely and accurate operational reporting, including vessel schedules, cargo status, performance metrics, and significant operational events.
• Perform post-sailing activities, including cargo reconciliation, departure reporting, EDI transmissions, and operational performance analysis.
• Verify operational supplier invoices and support cost control processes to ensure accuracy and compliance with contractual agreements.
• Coach, develop, and motivate team members while fostering a collaborative, customer-focused, and high-performance culture.
• Conduct terminal visits, inspections, and authority-related follow-ups when required, contributing to operational performance reporting and continuous improvement initiatives.

Skills & Requirements:

• Bachelor's degree in Logistics, Maritime Transportation, Shipping, International Trade, Supply Chain, or a related field.
• Previous experience in vessel operations, cargo operations, port agency, liner shipping, or terminal operations.
• Strong communication and stakeholder management skills.
• Strong organizational and time management capabilities.
• Knowledge of container shipping operations and cargo flow management.
• Familiarity with IMDG regulations and dangerous goods procedures.
• Strong analytical thinking and problem-solving abilities.
• Attention to detail and high level of accuracy.
• Risk identification and prevention mindset.
• Proficiency in MS Office and operational maritime systems.
• Ability to work under pressure and manage multiple priorities.
• Team-oriented, proactive, and customer-focused approach.
• Fluent in English, both written and spoken.

What we offer:

• Working in an agile, flexible, digital, and social culture
• Working 40 hours a week
• Birthday day off
• Fruit Day: every Wednesday
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Employee Assistance Program

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.