Turkish-Speaking SaaS Customer Care Specialist

Threecolts LLC; Fatih; Remote; TRY 988,000 - 1,207,000; Part time

Benefits offered by this job

Remote work

Independent contractor

Job summary

Threecolts LLC is seeking a fluent Turkish-speaking Customer Care Specialist to support Turkish and English-speaking customers. The role emphasizes empathetic, human-led interactions while leveraging AI to speed workflows. You will drive upsells, troubleshoot technical issues, and contribute to knowledge bases in a fast-growing SaaS environment.

Role is remote as an independent contractor with own device. Minimum 4 years in SaaS customer service is required, along with strong communication

Qualifications

• Fluent in Turkish and English, both written and spoken.
• 4+ years in SaaS customer service.
• Proven upsell or account expansion experience.
• Consistently high CSAT through empathetic communication.
• Resourceful, self-reliant, independent problem solver.
• Comfort using AI tools to speed workflows while keeping interactions human.
• Strong written and verbal communication, comfortable with video calls.
• Able to multitask and work under pressure in a team environment.

Responsibilities

• Deliver customer care via chat, email, and meetings for Turkish and English-speaking customers.
• Maintain high CSAT by empathetic, high-quality responses while leveraging AI tools.
• Execute upsells and drive account expansions during support interactions.
• Research deeply in internal docs before escalating or asking for help.
• Perform technical troubleshooting and data analysis to identify root causes.
• Resolve cancellations, product knowledge gaps, and general account issues promptly.
• Gather feedback and share feature requests with internal teams; update docs.
• Collaborate across Customer Interactions and other departments.

Skills

Turkish fluency

English proficiency

SaaS support experience

Upselling experience

CSAT tracking

Resourceful problem solver

AI-assisted workflow

Excellent written communication

Independent / self-motivated

Job description

Threecolts LLC is seeking a fluent Turkish-speaking Customer Care Specialist to support Turkish and English-speaking customers. The role emphasizes empathetic, human-led interactions while leveraging AI to speed workflows. You will drive upsells, troubleshoot technical issues, and contribute to knowledge bases in a fast-growing SaaS environment.

Role is remote as an independent contractor with own device. Minimum 4 years in SaaS customer service is required, along with strong communication