Turkish-Speaking SaaS Customer Care & Upsell Specialist

Threecolts LLC

Turkey

Remote

TRY 988,000 - 1,207,000

Full time

7 days ago

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Benefits offered by this job

Independent Contractor

Own device

Job summary

Threecolts LLC in Turkey is seeking a fluent Turkish-speaking Customer Care Specialist to help customers understand our software and maximize value from our tools. You will handle reactive and proactive support, conduct 1:1 or team meetings, and identify upsell opportunities while maintaining high CSAT through empathetic, human interactions augmented by AI.

The role requires independent work, strong technical curiosity, and the ability to collaborate across teams to resolve issues and drive

Qualifications

Turkish fluency in written and spoken form; English fluency also required.
Minimum 4 years of SaaS customer service experience.
Proven sales, upselling or account expansion experience.
Proven ability to maintain high CSAT with empathetic, human communication.
Strong self-reliance, proactive troubleshooting and research skills.
Ability to balance tech efficiency with a personal touch using AI for workflow speed.

Responsibilities

Deliver customer care in Turkish and English over chat, email, and meetings.
Maintain high CSAT with empathetic, high-quality responses; AI aids but not robotic.
Execute upsells and drive account expansions during support.
Research-first problem solving; investigate docs before escalation.
Perform technical troubleshooting and data analysis to identify root causes.
Resolve cancellations, product knowledge gaps, and account issues promptly.
Gather customer feedback and contribute to internal macros and docs.
Collaborate across the Customer Interactions team and other departments.