B2B SaaS Customer Success Manager — Own Onboarding & Growth

Coderspace; Fatih; Sur place; TRY 150 000 - 210 000; Plein temps

Résumé du poste

Hirex is growing and seeking a proactive Customer Success Manager to own customer relationships end-to-end, from onboarding through renewals and expansion. You’ll work directly with the founders and have real ownership from day one in shaping how customer success is done at a startup.

You will train customers on the product, monitor engagement, and keep a constant pulse on relationships. This role emphasizes ownership, proactive problem-solving, and collaboration with sales and product teams.

Qualifications

• 2–3 years of experience in customer success, account management, or another customer-facing role.
• B2B SaaS or tech product experience is a strong plus.
• Comfort with learning a technical product deeply enough to train customers and run demos.
• Excellent communication and relationship-building skills.
• Strong written and spoken English.
• A proactive, ownership-driven working style; startup pace is a plus.

Responsabilités

• Own a portfolio of B2B accounts end-to-end—from onboarding to renewal and expansion.
• Run customer onboarding, deliver product training, ensure value delivery.
• Maintain a constant pulse on customers with regular check-ins and usage signals; intervene to prevent churn.
• Be the voice of the customer; collect feedback and work with product teams on improvements.
• Drive retention and growth by managing renewals and identifying upsell opportunities.
• Support commercial efforts by joining sales/partnership meetings and handling follow-ups.
• Work cross-functionally with marketing on customer stories and success-driven campaigns.

Description du poste

Hirex is growing and seeking a proactive Customer Success Manager to own customer relationships end-to-end, from onboarding through renewals and expansion. You’ll work directly with the founders and have real ownership from day one in shaping how customer success is done at a startup.

You will train customers on the product, monitor engagement, and keep a constant pulse on relationships. This role emphasizes ownership, proactive problem-solving, and collaboration with sales and product teams.