Customer Success Manager – B2B SaaS

Coderspace; Fatih; On-site; TRY 150,000 - 210,000; Full time

Job summary

Hirex is growing and seeking a proactive Customer Success Manager to own customer relationships end-to-end, from onboarding through renewals and expansion. You’ll work directly with the founders and have real ownership from day one in shaping how customer success is done at a startup.

You will train customers on the product, monitor engagement, and keep a constant pulse on relationships. This role emphasizes ownership, proactive problem-solving, and collaboration with sales and product teams.

Qualifications

• 2–3 years of experience in customer success, account management, or another customer-facing role.
• B2B SaaS or tech product experience is a strong plus.
• Comfort with learning a technical product deeply enough to train customers and run demos.
• Excellent communication and relationship-building skills.
• Strong written and spoken English.
• A proactive, ownership-driven working style; startup pace is a plus.

Responsibilities

• Own a portfolio of B2B accounts end-to-end—from onboarding to renewal and expansion.
• Run customer onboarding, deliver product training, ensure value delivery.
• Maintain a constant pulse on customers with regular check-ins and usage signals; intervene to prevent churn.
• Be the voice of the customer; collect feedback and work with product teams on improvements.
• Drive retention and growth by managing renewals and identifying upsell opportunities.
• Support commercial efforts by joining sales/partnership meetings and handling follow-ups.
• Work cross-functionally with marketing on customer stories and success-driven campaigns.

Job description

We’re growing the Hirex team and looking for a Customer Success Manager to join us.

Hirex is a fast-growing Applicant Tracking System and Onboarding platform built for modern HR teams. We help companies streamline hiring, manage onboarding journeys, and deliver a great candidate experience.

Hirex is the newest member of an HR / HR-tech ecosystem serving 300+ companies — built by the team behind anbean, now celebrating its 10th year, and Coderspace, celebrating its 7th. So while Hirex moves with the speed and energy of an early-stage startup, it stands on a decade of HR industry experience and an established client network.

We are looking for a proactive Customer Success Manager to own our customer relationships end-to-end and become a core contributor to our early-stage growth. You will work directly with our co-founders and have real ownership from day one — this is a role for someone who wants to shape how customer success is done at a startup, not execute a playbook someone else wrote.

What you’ll do

• Own a portfolio of B2B accounts end-to-end — from onboarding and training to adoption, renewal, and expansion.
• Run customer onboarding — set up new customers for success, deliver product training sessions, and make sure every account reaches value fast.
• Keep a constant pulse on your customers — stay close to them through regular check-ins, track usage and engagement signals, spot churn risk before it becomes churn, and intervene proactively.
• Be the voice of the customer — collect and structure product feedback, and work with the product team to turn it into improvements.
• Drive retention and growth — manage renewals and identify upsell and expansion opportunities within your portfolio.
• Support commercial efforts — join sales and partnership meetings where a customer perspective matters, and own the follow-ups.
• Work cross-functionally — collaborate with marketing on customer stories, case studies, and success-driven campaigns.

What we’re looking for

• 2–3 years of experience in customer success, account management, or another customer‑facing role — B2B SaaS or tech product experience is a strong plus.
• Comfort with learning a technical product deeply enough to train customers and run demos on your own.
• Excellent communication and relationship‑building skills — you can handle a frustrated customer and a C‑level stakeholder in the same day.
• Strong written and spoken English.
• A proactive, ownership‑driven working style — you see a problem, you own it, you close it.
• Startup experience (or a clear appetite for the startup pace) is a plus.

How we work

We are always looking for "Managers of One" at Hirex. If you consider yourself a hardworking learner, and a thoughtful, kind, supportive human, you might just have a home here.

"A manager of one is someone who comes up with their own goals and executes them. They don't need heavy direction. They don't need daily check‑ins. They do what a manager would do — set the tone, assign items, determine what needs to get done, etc."