Head of Customer Success - B2B Loyalty (Remote)

Jobgether

Turkey

Remote

TRY 670,000 - 1,339,000

Full time

3 days ago

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Benefits offered by this job

Fully remote work

Equity participation and QBX tokens

40-hour workweek

24 days annual leave

Job summary

Jobgether, acting on behalf of a partner in Turkey, seeks a strategic Head of Customer Success to lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated CS hire, you will own the customer journey from integration and launch to performance optimization and long-term relationships.

You will drive AI-powered automation to improve response times, validate data, and scale processes across distributed teams.

Qualifications

Fluency in both German and English, with excellent written and verbal communication skills.
At least 5 years of experience in customer success, account management, or partner onboarding in loyalty, SaaS, or payments.
Hands-on experience with CRM platforms and data management.

Responsibilities

Own end-to-end onboarding for B2B customers, from integration to ongoing success management.
Guide partners through launch checklists and ensure timely completion of integrations and balance top-ups.
Manage relationships with active customers and maximize value of loyalty partnerships.
Collaborate with sales to align CS strategies and support customer growth.
Maintain a high-quality CRM environment and use AI to optimize workflows.
Conduct regular reviews, analyze data, and identify opportunities to improve engagement and outcomes.