Aftersales Director: Service Excellence & Growth

Michael Page; Şahinbey; Presencial; TRY 350.000 - 500.000; Jornada completa

Descripción de la vacante

Michael Page is seeking an experienced After Sales Director to lead and develop aftersales activities across a growing construction equipment organization. Reporting directly to the General Manager, this role will drive service performance, customer satisfaction, operational excellence, and profitability across service, spare parts, warranty, and technical support functions.

The candidate will oversee nationwide service operations, manage budgets and KPIs, develop multi-site teams, and build

Formación

• Bachelor's degree in Engineering.
• Minimum 10 years of experience in aftersales, service operations, or customer support.
• Proven leadership of multi-site service operations and geographically dispersed teams.
• Strong commercial acumen with ability to drive customer satisfaction and profitability.
• Experience managing budgets, performance metrics and improvement projects.

Responsabilidades

• Develop and implement the aftersales strategy aligned with business objectives.
• Lead nationwide service, spare parts, warranty, and technical support operations.
• Manage multiple service locations and ensure consistent service delivery standards.
• Drive customer satisfaction, retention, and service profitability.
• Establish and monitor operational KPIs across all aftersales functions.
• Manage budgets, forecasting, and cost optimization initiatives.
• Ensure availability and efficient management of spare parts inventory.
• Build strong relationships with key customers and strategic accounts.
• Collaborate with Sales, Finance and Operations to support growth.
• Recruit, develop and lead high-performing teams across locations.
• Ensure compliance with policies, safety standards and regulations.
• Provide regular performance analysis and strategic recommendations to senior management.

Conocimientos

Leadership

Strategic planning

Budget management

Stakeholder management

KPIs and analytics

Customer service excellence

People development

Educación

Bachelor's degree in Engineering

Descripción del empleo

Michael Page is seeking an experienced After Sales Director to lead and develop aftersales activities across a growing construction equipment organization. Reporting directly to the General Manager, this role will drive service performance, customer satisfaction, operational excellence, and profitability across service, spare parts, warranty, and technical support functions.

The candidate will oversee nationwide service operations, manage budgets and KPIs, develop multi-site teams, and build