Head of After Sales (Gaziantep)

Michael Page; Şahinbey; On-site; TRY 350,000 - 500,000; Full time

Job summary

Michael Page is seeking an experienced After Sales Director to lead and develop aftersales activities across a growing construction equipment organization. Reporting directly to the General Manager, this role will drive service performance, customer satisfaction, operational excellence, and profitability across service, spare parts, warranty, and technical support functions.

The candidate will oversee nationwide service operations, manage budgets and KPIs, develop multi-site teams, and build

Qualifications

• Bachelor's degree in Engineering.
• Minimum 10 years of experience in aftersales, service operations, or customer support.
• Proven leadership of multi-site service operations and geographically dispersed teams.
• Strong commercial acumen with ability to drive customer satisfaction and profitability.
• Experience managing budgets, performance metrics and improvement projects.

Responsibilities

• Develop and implement the aftersales strategy aligned with business objectives.
• Lead nationwide service, spare parts, warranty, and technical support operations.
• Manage multiple service locations and ensure consistent service delivery standards.
• Drive customer satisfaction, retention, and service profitability.
• Establish and monitor operational KPIs across all aftersales functions.
• Manage budgets, forecasting, and cost optimization initiatives.
• Ensure availability and efficient management of spare parts inventory.
• Build strong relationships with key customers and strategic accounts.
• Collaborate with Sales, Finance and Operations to support growth.
• Recruit, develop and lead high-performing teams across locations.
• Ensure compliance with policies, safety standards and regulations.
• Provide regular performance analysis and strategic recommendations to senior management.

Skills

Leadership

Strategic planning

Budget management

Stakeholder management

KPIs and analytics

Customer service excellence

People development

Education

Bachelor's degree in Engineering

Job description

We are looking for an experienced After Sales Director to lead and develop all aftersales activities across a growing construction equipment organization. Reporting directly to the General Manager, this role will be responsible for driving service performance, customer satisfaction, operational excellence, and profitability across service, spare parts, warranty, and technical support functions.

Our client is a leading organization operating in the construction equipment industry, representing globally recognized brands and serving customers across multiple regions. With a well-established sales and service network, the company supports customers in construction, infrastructure, quarrying, mining, and related sectors through a strong commitment to technical expertise and customer service.

Description

• Develop and implement the company's aftersales strategy in line with business objectives.
• Lead nationwide service, spare parts, warranty, and technical support operations.
• Manage the performance of multiple service locations and ensure consistency in service delivery standards.
• Drive customer satisfaction, customer retention, and service profitability.
• Establish, monitor, and improve operational KPIs across all aftersales functions.
• Manage departmental budgets, forecasting activities, and cost optimization initiatives.
• Ensure the availability and efficient management of spare parts inventory.
• Develop and implement continuous improvement initiatives to increase efficiency and service quality.
• Build strong relationships with key customers and strategic accounts.
• Work closely with Sales, Finance, and Operations teams to support overall business growth.
• Recruit, develop, coach, and lead high-performing teams across different locations.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Provide regular performance analysis and strategic recommendations to senior management.

Profile

• Bachelor's degree in Engineering.
• Minimum 10 years of experience within aftersales, service operations, technical services, or customer support functions.
• Proven experience within the construction equipment, heavy equipment, industrial machinery, commercial vehicles, agricultural machinery, or related sectors.
• Strong leadership experience managing multi-site service operations and geographically dispersed teams.
• Solid understanding of service, spare parts, warranty, and technical support processes.
• Strong commercial acumen with the ability to drive both customer satisfaction and profitability.
• Experience managing budgets, performance metrics, and operational improvement projects.
• Demonstrated ability to build, develop, and motivate teams.
• Excellent communication, stakeholder management, and leadership skills.

Job Offer

Opportunity to join a well-established and growing organization within the construction equipment industry.

Strategic leadership role with direct exposure to executive management.

Significant influence over the development and transformation of the aftersales organization.