Service Operations Leader - Micro-Mobility After-Sales

Segway-Ninebot Europe; Fatih; On-site; TRY 700,000 - 1,000,000; Full time

Job summary

Segway-Ninebot Europe is seeking a Service Manager to lead after-sales operations in Türkiye. You will oversee the customer contact center, service center, and spare parts logistics to maximize customer satisfaction.

You will manage a team of technicians and coordinators, ensure on-time repairs, optimize inventory, and collaborate with HQ Supply Chain and the Türkiye distributor to support launches and ongoing service excellence.

Qualifications

• Bachelor's degree in Engineering, Business Management, or related field.
• Minimum 3–5 years in a service management role in automotive, bicycle, micro-mobility, or related technical consumer goods.
• Proven track record of managing both call center and back-office/workshop teams.

Responsibilities

• Oversee call center operations (voice and non-voice teams).
• Improve CSAT, NPS, first-contact resolution and SLAs.
• Supervise service center diagnostics, repair, and maintenance.
• Manage spare parts procurement and warehouse operations.
• Coordinate supply chain with HQ and Türkiye distributor.
• Lead and develop cross-functional teams and provide coaching.
• Prepare regular performance reports for senior management.

Skills

Call center management

Supply chain coordination

Team leadership

Data analysis

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Management

Tools

ERP systems

CRM software

MS Office

Job description

Segway-Ninebot Europe is seeking a Service Manager to lead after-sales operations in Türkiye. You will oversee the customer contact center, service center, and spare parts logistics to maximize customer satisfaction.

You will manage a team of technicians and coordinators, ensure on-time repairs, optimize inventory, and collaborate with HQ Supply Chain and the Türkiye distributor to support launches and ongoing service excellence.