District Parts & Service Manager

Hyundai Motor Company; Maltepe; On-site; TRY 420,000 - 620,000; Full time

Job summary

Hyundai Motor Türkiye invites you to join a global car manufacturer’s team focused on improving dealer After Sales performance and customer experience. You will work with dealers to implement Hyundai standards, analyze profits and KPI performance, and guide improvements across facilities, staff training, and marketing activities.

The role emphasizes process management, strong English skills, and a background in automotive business for a dynamic, customer-focused environment in Türkiye.

Qualifications

• Bachelor's degree from reputable university in related field.
• Strong process management and consulting skills.
• Advanced analytical capabilities with attention to detail.
• Result-oriented work style and problem solving.
• Excellent interpersonal, communication and collaboration skills.
• Open to change and innovation; adaptable mindset.
• High computer literacy; advanced MS Office knowledge required.
• Experience in automotive business or similar is a plus.
• Advanced level of written and spoken English.

Responsibilities

• Support and guide dealers to implement Hyundai strategies & programs to improve After Sales business and maintain Hyundai standards (facility, manpower, After Sales processes) with regular dealer visits.
• Analyze dealers part & labor sales, profitability, customer satisfaction performance & KPI and create action plans for improvements.
• Guide dealers about customer complaints to ensure proper actions and consistent customer experience.
• Support and guide dealers to achieve parts and accessory sales targets.
• Follow up and analyze dealer staff skills and arrange on-the-job or Hyundai Academy training.
• Ensure Brand Identity standards at facilities and in customer communications.
• Guide dealers on local marketing activities aligned with HMTR strategies to grow sales.
• Assist Dealer Network Department during new facility openings, terminations, and renovations.
• Conduct market research, define customer needs and share insights with Field Service Manager.
• Provide regular reports on dealer After Sales operations to management.

Skills

Bachelor's degree

Process management

Analytical skills

Problem solving

Interpersonal skills

MS Office

Automotive experience

English proficiency

Education

Bachelor's degree in related field

Tools

MS Office

Job description

Hyundai Motor Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us for creating future mobility.

If you want to know more about us, then visit our accounts.

Website: https://hyundai-motor.com.tr/tr/

We want you to:

• Support and guide dealers to implement Hyundai strategies & programs to improve After Sales business and maintain Hyundai standards (facility, manpower, After Sales processes) with regular dealer visits.
• Analyze dealers part & labor sales, profitability, customer satisfaction performance & KPI and create necessary action plans for the areas of improvement.
• Guide dealers about customer complaints to take proper actions and keep the standard processes to drive a consistent customer experience and increase customer satisfaction and loyalty.
• Support and guide dealers in order to achieve parts and accessory sales targets.
• Follow up and analyze skills of dealer staff and find out improvement areas and support them with on the job training and/or to have training organized by Hyundai Academy.
• Follow up Brand Identity standards both at facilities and customer communications.
• Guide dealers to do necessary local marketing activities in line with HMTR strategies and standards to penetrate their region and support their sales.
• Assisting Dealer Network Department during new facility opening, dealer termination and renovation of existing dealers.
• Conduct market researches, define needs of customers and share necessary information with Field Service Manager.
• Reporting regularly about dealers After Sales operation to the management. (weekly, monthly, annual).

You will also need to have:

• Bachelor’s degree from reputable universities' related fields
• Process management and consulting skills
• Strong analytical aspects, giving importance to details
• Result-oriented working, effective in problem solving.
• Interpersonal, communication, collaboration skills and stress management
• Openness to change and innovation competencies
• High level of computer literacy; advanced level of MS office knowledge is required
• Having experience in automotive business or with similar responsibilities is a plus
• Advanced level of both written & spoken English

We Offer

• Working on a global level and recognized internationally
• Chance to enhance your competencies and unlock your potential
• Structured training and ongoing career development
• Flexible working hours (Flextime)
• Casual dress code

“Hyundai Türkiye is an equal opportunity employer and promotes diversity in the workplace.”