Technical Services Manager

Gizli; Fatih; On-site; TRY 360,000 - 700,000; Full time

Job summary

Gizli, a leading Food & Beverage Services company, seeks a Technical Services Manager for its Head Office. The role focuses on maintenance planning, calibration of branch equipment, and management of subcontractors while ensuring cost control and energy efficiency.

The ideal candidate has an engineering degree (Master preferred), 10+ years in the field, and strong English skills. Regular branch visits and collaboration with Sustainability and Quality teams are essential to drive continuous

Qualifications

• Engineering degree required, Master preferred.
• Advanced level English (written and spoken).
• Experience in food & beverage or hospitality sector is preferred.
• Minimum 10 years in the field.
• Experience with technical documentation and project management.

Responsibilities

• Visit branches regularly and verify maintenance activities.
• Create annual maintenance master plan for branches and approve it.
• Prepare calibration plans for branch equipment and approve calibrations.
• Manage subcontractor agreements and monitor performance.
• Track field technical chiefs' performance via MIS system.
• Collaborate with Sustainability and Quality Department on goals.
• Work with branches to reduce energy costs and set targets.
• Approve equipment replacements based on measurements and needs.
• Decide on suppliers after price and quality evaluation and tender budget.
• Conduct on-site inspections for new openings or renovations, and report findings.
• Allocate costs of technical services to relevant departments.
• Support auditors during inspections and implement corrective actions.
• Prepare performance data and management review materials and ensure action completion.
• Ensure maintenance plans are prepared, implemented, and monitored.
• Prepare first-year maintenance plan for new openings.
• Review equipment purchases for efficiency.

Skills

English proficiency

MS Office

Technical documentation

Education

Engineering degree (Master preferred)

Tools

Machinery selection & costing

Architectural project management

Maintenance & repair processes

Job description

As one of the leading companies in the Food & Beverage Services field, we are looking for enthusiastic, dynamic and quality-oriented colleagues to join our innovative, dynamic team for the position of “Technical Services Manager” located in our Head Office.

General Qualifications:

• Graduated from relevant university departments (Engineering), preferably with a master’s degree
• Preferably experienced in the food & beverage or hospitality sector
• Minimum of 10 years of experience in the field
• Knowledge and experience in technical documentation, selection and costing of machinery, equipment and tools, architectural project management, infrastructure and construction works, monitoring and coordination of technical operations, maintenance and repair, restoration-construction-project management
• Advanced proficiency in written and spoken English
• Proficient in MS Office programs

Job Description:

• Regular visits to branches.
• Creating an annual periodic maintenance master plan for branches, monitoring and verifying that it is carried out according to the schedule and required standards, and approving it.
• Preparing calibration plans for branch equipment, monitoring and verifying that calibrations are performed, and approving them.
• Managing and monitoring agreements with subcontractor companies for branches.
• Tracking the performance of field technical chiefs through the MIS system.
• Working in coordination with the Sustainability and Quality Department in line with sustainability initiatives and striving to achieve their goals.
• Collaborating with branches to reduce energy costs, setting targets for branches.
• After verification measurements and inspections in branches, approving the replacement of equipment that does not meet required measurement values through the system, informing the relevant department, requesting new equipment if needed, and approving raised requests.
• Making the final decision on which company to work with based on price research, considering the price-quality balance and tender budget.
• Conducting on-site inspections for new openings or units undergoing renovation and reporting opinions and suggestions to relevant departments.
• Allocating costs of technical services expenditures to relevant departments.
• Approving repair processes and managing communication with branches or departments regarding these processes.
• Collecting and checking monthly reports of electricity, LPG, and water meter readings from branches, requesting explanations for increases or decreases, and reporting to headquarters.
• Providing necessary information and support to auditors during branch inspections, initiating corrective actions for identified nonconformities and recommendations, performing root cause analysis, and ensuring timely completion of corrective actions.
• Preparing performance data, nonconformities, corrective actions, improvement suggestions, internal and external audit results, and resource needs for management review meetings; ensuring implementation and completion of decisions; sharing results with employees; contributing to system performance improvement and strengthening the culture of continuous improvement.
• Ensuring maintenance plans are prepared, implemented, and monitored.
• Preparing the first-year maintenance plan for newly opened businesses.
• Reviewing equipment purchases and ensuring they are carried out in the most efficient way.