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This role thrives in the delivery of consistently high level of services to internal stakeholders. You will lead a technical operations team responsible for monitoring, managing and maintaining the Cybersecurity Operations Centre (SOC) environments. You will also own, be responsible and manage an IT service management framework to deliver system and application monitoring, incident mitigation and remediation capabilities.

• Lead and be responsible for monitoring and managing SOC production environments that deliver 24/7 services
• Provide systems engineering and operational support guidance for the SOC's infrastructure components including but not limited to firewalls, network switches, VMware products, backups, SIEM, SOAR and malware protection systems
• Manage, own and be responsible for implementing required risk and governance or compliance controls
• Monitor and oversee the entire operations of the technical operation and ensure all day-to-day issues and activities are addressed according to the appropriate urgency/severity
• Manage, operate and maintain the SOC's IT infrastructure and facilities, including cloud environments
• Own and maintain an up-to-date SOC IT assets and patch information list, network diagrams and documented processes for operations, maintenance and systems requests
• Monitor the health and availability of the SOC's infrastructure, attend to faults, and troubleshoot hardware and software technical problems
• Plan routine preventive maintenance tasks, e.g. updating of relevant security devices, applying critical patches to operating systems, applications, etc
• Coordinate and manage external vendors
• Provide security reviews of access to SOC infrastructure
• Design and implement security controls to protect data and systems
• Provide security policy guidance in regards to the assets under management
• Take part in the assessment and evaluation of prospective products/applications
• Respond to RFI's from vendors, partners and customer
• Support auditing requirements when necessary
• Assist in any ad-hoc tasks when necessary
• This is an evolving role and the candidate is expected to design and formulate a framework of processes and procedures for the day-to-day operations of the team, and conduct continuous improvement for the Tech ops team

• At least 8 years of relevant experience or equivalent practical experience in network and systems administration
• Strong understanding in technologies such as firewalls, backup storages, virtualisation , SIEM, SOAR
• Good experience with ITSM tools such as ServiceNow, BMC Remedy, etc
• Demonstrated ability to design and implement operational infrastructure
• Scripting or coding skills in one or more general purpose languages (Python, Java etc)
• Good technical knowledge in analyzing, troubleshooting, diagnostics & problem solving skills
• Strong knowledge in security controls and their integration and implementation with IT components and operations.
• Experience of security auditing, best practice and compliance using disciplines such as ITIL, ISO27001, SOC Type 2 etc.
• A strong ownership mentality and a resolve to create a track record of reliability, taking responsibility for the team problems and pushing through to resolution.
• Good leadership skills with experience in a managerial / team lead role in an IT support/ maintenance support / platform support capacity
• Strong interpersonal and business management skills

Work Location: Ang Mo Kio