Zscaler App support Engineer

NTT Data Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An IT services company in Singapore is seeking a Zscaler App Support Engineer to handle L2 and L3 tickets, manage customer support, and enhance IT security services. The ideal candidate should have a minimum of 5 years of experience in a technical, customer-oriented role, along with strong skills in Windows and Linux administration, GIT, and automation tools like Ansible and Terraform. This position involves developing strategies to improve platform performance and compliance with regulations.

Qualifications

• Minimum 5 years of technical, customer-focused experience.
• Strong ability to work independently and as part of a team.
• Effective communication skills with a proactive, solution-oriented approach.

Responsibilities

• Manage L2 and L3 tickets primarily for Zscaler.
• Deliver exceptional customer support for internal users.
• Design and implement automation strategies for team processes.

Skills

Technical customer support

Communication skills

Analytical thinking

Windows and Linux administration

Automation tools (Ansible, Terraform)

Tools

GIT

REST

Regular Expressions

Job description

About the job Zscaler App support Engineer

As part of the Security Infrastructure Solutions Team, you will manage L2 and L3 tickets primarily for Zscaler while contributing to the development, operation, and enhancement of IT security services.

Key Responsibilities

Client Management (Internal Users):

• Deliver exceptional customer support with a highly customer-oriented mindset.
• Communicate technical information clearly and effectively.
• Provide advice and assistance for planning and executing virtual events.

Business Management:

• Manage and operate ZIA and other IT security-related services.
• Develop strategies to improve platform performance and stability.
• Design and implement automation strategies for team processes.
• Collaborate with stakeholders to analyse and integrate new features.
• Troubleshoot and resolve incidents, user issues, and initiate bug fixes.
• Maintain technical documentation, including architecture and security parameters.
• Evaluate and procure security systems and tools while applying best practices.

Regulatory Responsibilities:

• Uphold values of honesty, integrity, due diligence, and fair dealing.
• Manage risks and ensure compliance with applicable laws and regulations.

Required Skills

Personal and Social:

• Minimum 5 years of technical, customer-focused experience.
• Strong ability to work independently and as part of a team.
• Effective communication skills with a proactive, solution-oriented approach.

Professional and Technical:

• Analytical thinking and ability to assess impact and prioritize tasks.
• Hands‑on Windows and Linux administration skills.
• Experience with GIT, REST, Regular Expressions, and automation tools like Ansible and Terraform.