x2 Customer Service-Basic $2500 | Mon-Fri

STAFFKING PTE. LTD.; Singapore; Sur place; SGD 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Annual leave 14 days

Résumé du poste

Staffking Pte Ltd in Singapore is hiring for an entry-level customer service role. Located at Clarke Quay, the position runs Monday to Friday from 10:00 to 19:00, offering a base salary of SGD 2,500 per month.

Training will be provided, and successful candidates will handle customer inquiries across calls, online platforms, and social media, supporting order processing and issue resolution to maintain service standards.

Qualifications

• Candidate with customer service experience are welcome to apply.
• Entry level are welcome to apply, full training will be provided.

Responsabilités

• Managed high volumes of customer enquiries across phone calls, online platforms, and social media, handling complaints and feedback professionally.
• Scheduled customer appointments, resolved issues promptly, and escalated complex cases to relevant teams.
• Maintained high customer satisfaction and service standards in line with company KPIs.
• Managed daily e-commerce orders, responded to customer emails, arranged parcel packing and delivery, and coordinated stock and lens arrangements with laboratories and retail outlets.
• Monitored daily sales records to ensure accurate reconciliation and reporting.
• Liaised with customers via email and messaging platforms to obtain updated prescriptions and ensure accurate order fulfilment.

Description du poste

Summary

• Basic $2500


• AWS, 14 Annual Leave


• Mon-Fri 10am-7pm


• Location: Clarke Quay

Responsibilities

• Managed high volumes of customer enquiries across phone calls, online platforms, and social media, handling complaints and feedback professionally.


• Scheduled customer appointments, resolved issues promptly, and escalated complex cases to relevant teams.


• Maintained high customer satisfaction and service standards in line with company KPIs.


• Managed daily e-commerce orders, responded to customer emails, arranged parcel packing and delivery, and coordinated stock and lens arrangements with laboratories and retail outlets.


• Monitored daily sales records to ensure accurate reconciliation and reporting.


• Liaised with customers via email and messaging platforms to obtain updated prescriptions and ensure accurate order fulfilment.

Requirements

• Candidate with customer service experience are welcome to apply.


• Entry level are welcome to apply, full training will be provided.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Lee Zi Qing (R25126986)

EA License No: 20C0358