Customer Experience Specialist (E-commerce)

AlwaysHired Pte. Ltd.; Singapore; On-site; SGD 26,000 - 32,000; Full time

Benefits offered by this job

AWS

Job summary

AlwaysHired Pte. Ltd. is seeking a Customer Experience Specialist (E-commerce) to join our Singapore team in Clark Quay.

You will handle phone, online and social media inquiries, process daily orders and pack items for courier collection. Responsibilities include resolving issues, following up with customers for prescription details, coordinating with labs and shops on stock, and preparing daily reports. Requirements: at least 2 years in customer service in a fast-paced setting, excellent

Qualifications

• At least 2 years in customer service and communications in a fast-paced environment.
• Excellent written and verbal communication skills.
• Hands-on, multi-tasker with attention to detail, patience, and analytical thinking.

Responsibilities

• Handle phone, online and social media enquiries.
• Assist with customer enquiries, complaints and appointments.
• Resolve issues and escape complex cases when needed.
• Process daily e-commerce orders and respond to customer emails.
• Pack orders and arrange courier collection.
• Coordinate with labs and shops on stock and lens arrangements.
• Check daily sales and order records.
• Follow up with customers for updated prescription details.
• Prepare daily reports.

Skills

Communication

Multitasking

Detail‑oriented

Problem solving

Customer service experience

Job description

Customer Experience Specialist (E-commerce)

Summary

• Salary: Basic $2600

• Location: Clark Quay

• Monday - Friday (10am - 7pm)

• Attractive company benefits (AWS)

Responsibilities

• Handle phone, online and social media enquiries.

• Assist with customer enquiries, complaints and appointments.

• Resolve issues and escape complex cases when needed.

• Process daily e-commerce orders and respond to customer emails.

• Pack orders and arrange courier collection.

• Coordinate with labs and shops on stock and lens arrangements.

• Check daily sales and order records.

• Follow up with customers for updated prescription details.

• Prepare daily reports.

Requirements

• At least 2 years working experience in customer service and communication roles in a fast-paced environment

• Excellent written and verbal communication skills

• Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver