Wine Retail Concierge & Customer Experience Lead

Wine Portal Holding Pte Ltd; Singapore; On-site; SGD 36,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Health insurance

Professional development

Staff discount

Job summary

Grand Cru Wine Concierge in Singapore is seeking a Retail Executive to join our team and deliver a premium wine and dining experience. You will combine wine retail sales, customer service, and food and beverage service to assist guests.

You will build wine knowledge, provide personalised recommendations, handle sales transactions, and help maintain a welcoming, well-presented retail and wine bar setting.

Qualifications

• Strong knowledge of wines and related products.
• Ability to provide personalised product recommendations.
• Professional customer service skills and warm, attentive interaction.
• Accurate sales transactions and cash handling.
• Compliance with licensing and responsible alcohol service.

Responsibilities

• Welcome and assist customers in selecting wines and related products.
• Provide personalised product recommendations based on preferences.
• Promote retail products and special offers.
• Achieve team sales targets.
• Build and maintain positive customer relationships.
• Provide attentive food and beverage service to deliver a premium dining experience.
• Take orders accurately and serve promptly.
• Develop knowledge of wines and related products.
• Process sales transactions using the POS system.
• Ensure retail and dining areas are clean, organised, and well-presented.

Skills

Wine knowledge

Personalised recommendations

Customer service

Cash handling

Alcohol service

Job description

Grand Cru Wine Concierge in Singapore is seeking a Retail Executive to join our team and deliver a premium wine and dining experience. You will combine wine retail sales, customer service, and food and beverage service to assist guests.

You will build wine knowledge, provide personalised recommendations, handle sales transactions, and help maintain a welcoming, well-presented retail and wine bar setting.