WebSphere & Cloud Admin — Incident Response & Performance

Wipro; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

Wipro in Singapore is seeking a Level2 Production Support Analyst (Subject Matter Expert) to resolve high-priority incidents and ensure production stability. You will manage stakeholders, perform advanced troubleshooting, and coordinate with Cloud, WebSphere/Tomcat/Apache environments to deliver prompt remediation.

You will monitor SLAs, analyze performance trends, and drive continuous improvements with automation and knowledge base updates to support end-to-end service quality.

Qualifications

• 5-10 years of Level2 Production support experience in a global environment.
• Hands-on with WebSphere, Linux, Cloud (Azure) and automation/monitoring tools like AppDynamics, Splunk/Selenium and Jenkins.
• Strong communication and stakeholder management abilities.

Responsibilities

• Triaging and resolving high-priority incidents (P2) with advanced troubleshooting and root cause analysis.
• Monitor SLAs for assigned technology areas and escalate proactively.
• Analyze performance data, support capacity planning, and optimize system efficiency.
• Lead production support duties following ITIL processes for incident, problem, change and release management.
• Plan BCM for applications and coordinate OS patching and certificate renewals.
• Participate in service reviews and communicate updates to stakeholders.
• Collaborate with multiple teams to resolve tickets and improve processes.
• Update SOPs and knowledge articles to aid future resolutions.

Skills

WebSphere Admin

Linux

Azure Cloud

AppDynamics

Splunk

Selenium

Jenkins

Shell/Perl scripting

Tools

AppDynamics

Splunk

Automation Anywhere

MQ/EMS

Job description

Wipro in Singapore is seeking a Level2 Production Support Analyst (Subject Matter Expert) to resolve high-priority incidents and ensure production stability. You will manage stakeholders, perform advanced troubleshooting, and coordinate with Cloud, WebSphere/Tomcat/Apache environments to deliver prompt remediation.

You will monitor SLAs, analyze performance trends, and drive continuous improvements with automation and knowledge base updates to support end-to-end service quality.