WebSphere Administrator (Production Support)

Wipro; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

Wipro in Singapore is seeking a Level2 Production Support Analyst (Subject Matter Expert) to resolve high-priority incidents and ensure production stability. You will manage stakeholders, perform advanced troubleshooting, and coordinate with Cloud, WebSphere/Tomcat/Apache environments to deliver prompt remediation.

You will monitor SLAs, analyze performance trends, and drive continuous improvements with automation and knowledge base updates to support end-to-end service quality.

Qualifications

• 5-10 years of Level2 Production support experience in a global environment.
• Hands-on with WebSphere, Linux, Cloud (Azure) and automation/monitoring tools like AppDynamics, Splunk/Selenium and Jenkins.
• Strong communication and stakeholder management abilities.

Responsibilities

• Triaging and resolving high-priority incidents (P2) with advanced troubleshooting and root cause analysis.
• Monitor SLAs for assigned technology areas and escalate proactively.
• Analyze performance data, support capacity planning, and optimize system efficiency.
• Lead production support duties following ITIL processes for incident, problem, change and release management.
• Plan BCM for applications and coordinate OS patching and certificate renewals.
• Participate in service reviews and communicate updates to stakeholders.
• Collaborate with multiple teams to resolve tickets and improve processes.
• Update SOPs and knowledge articles to aid future resolutions.

Skills

WebSphere Admin

Linux

Azure Cloud

AppDynamics

Splunk

Selenium

Jenkins

Shell/Perl scripting

Tools

AppDynamics

Splunk

Automation Anywhere

MQ/EMS

Job description

Job Description

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Your role

Are you a Subject Matter Expert when it comes to Apache/Tomcat, Cloud (Azure) or tools like AppDynamics and Splunk? Do you have experience managing senior IT stakeholders and business partners? Do you have the ability to solve complex issues, addressing both technical and business needs?

Then join us as an Technology (Level2) Support Analyst (SME) :

• Manage local business and operations stakeholders
• Utilize and hone your IT skills working with Cloud (Azure), Unix, WebSphere/Tomcat/Apache, Shell/Perl scripting, AppDynamics, Splunk/ Automation Anywhere, MQ or EMS
• Ensure production stability and availability for key operational business processes
• Investigate and resolve incidents by identifying the impacted component, analyzing the impact and performing the right remediation measures
• Define workarounds for known errors and initiate process improvements
• Plan and execute BCM for applications and rollout new releases (including OS patching, certificate renewals)
• Manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management

Your Team

You’ll be working in the Application Support WMPC team in Singapore. We support critical front office and back office functions within Wealth Management. Our team provides application & infrastructure related technical support to ensure end-to-end production stability and availability with an unwavering focus and aim to serve client needs. Aligned to the UBS WMPC business and IT application service line, we ensure that our approach is oriented to uphold the trust and manage the relationship between IT and our financial advisers and their clients.

Your Expertise

• Ideally 5-10 years of Level2 Production support experience in a global environment
• Hands-on experience and good knowledge of WebSphere, Linux, Cloud (Azure) and automation/application monitoring tools like AppDynamics, Splunk/Selenium and Jenkins.
• Highly committed, resilient and have a strong focus on accountability with a commitment to resolving issues, managing stakeholder communication, and following the appropriate escalation matrix.
• Have strong analytical, problem solving and synthesizing skills
• Able to drive service improvements (set up telemetry for early detection of incidents, fast recovery and automation of repetitive/manual tasks)
• Able to collaborate with multiple teams as a team player.
• A good communicator who is able to explain technology to non-technical audiences

Mandatory Skills: WebSphere Admin

Experience: 5-8 Years

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