Senior Incident & Systems Reliability Lead

Wipro; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Wipro in Singapore is seeking an experienced Incident Management specialist to oversee the incident life cycle, define monitoring protocols, and ensure system resilience for reliable service delivery. You will lead a team, monitor SLA performance, coordinate with technical teams for permanent fixes, and participate in QBRs to align with client expectations and business goals.

This role requires hands-on leadership, proactive problem solving, and the ability to drive continuous improvements

Qualifications

• Minimum 8–10 years of experience in incident management or related IT operations.
• Strong expertise in Windows Server administration and monitoring tools.

Responsibilities

• Triaging tickets and establishing incident monitoring protocols, guiding permanent fixes.
• SLA Monitoring - Review SLA performance and represent the function in meetings.
• Performance tuning and optimization - Collaborate on production support, deployments, and changes.
• Perform system improvements - Review mitigation measures and propose actions.
• Handling disaster recovery - Develop DR and data backup plans for resilience.
• Reporting and stakeholder engagement - Participate in QBRs and align with business objectives.
• Team management - supervise daily operations, conduct appraisals, provide feedback.
• Knowledge base and continuous learning - Update docs and share best practices.

Skills

Windows Server Admin

Job description

Wipro in Singapore is seeking an experienced Incident Management specialist to oversee the incident life cycle, define monitoring protocols, and ensure system resilience for reliable service delivery. You will lead a team, monitor SLA performance, coordinate with technical teams for permanent fixes, and participate in QBRs to align with client expectations and business goals.

This role requires hands-on leadership, proactive problem solving, and the ability to drive continuous improvements