Senior Application Support Analyst — Incident & Automation

PERSOL SINGAPORE PTE. LTD.

Singapore

On-site

SGD 78,000 - 112,000

Full time

4 days ago

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Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a seasoned Application Production Support professional in Singapore.

The role focuses on Level 2 support for business-critical applications, incident analysis, troubleshooting, and root cause identification to ensure service levels are met. The candidate will monitor health and performance, assist with deployments and maintenance, and work closely with business users, operations teams, and technology teams.

Qualifications

Bachelor's degree or equivalent in Computer Science, IT, Engineering or related field.
5+ years of experience in Application Production Support or Application Maintenance.
Strong SQL skills with data analysis and troubleshooting experience.
Experience managing incidents, problem management, and application monitoring.

Responsibilities

Provide Level 2 application support for business-critical apps.
Perform incident analysis, troubleshooting, and root cause identification.
Ensure incidents are resolved within agreed Service Level Agreements.
Monitor application health and system performance using monitoring tools.
Support deployments, releases, patches, and maintenance activities.
Collaborate with business users, relationship managers, operations teams, and technology teams.
Conduct application recovery and restoration during outages or incidents.
Maintain runbooks, support documentation, and operational procedures.
Participate in weekend maintenance, disaster recovery exercises, and production support as required.
Identify opportunities to automate to reduce effort and improve efficiency.