WebSphere Administrator (Production Support)

Wipro Limited (Singapore Branch); Singapore; On-site; SGD 70,000 - 130,000; Full time

Job summary

Wipro Limited (Singapore) is seeking a WebSphere Administrator (Production Support) to ensure production stability for critical applications in Singapore. The role involves triaging high-priority incidents, monitoring SLAs, tuning performance, and implementing improvements with IT teams.

You will work with Azure Cloud, WebSphere/Tomcat/Apache, and tools like AppDynamics, Splunk, and Jenkins, collaborating with stakeholders to resolve issues and plan releases in line with ITIL processes.

Qualifications

• Hands-on WebSphere, Linux, Cloud (Azure) experience.
• Familiarity with application monitoring tools (AppDynamics, Splunk, Selenium, Jenkins).
• Strong problem solving, analytical and communication skills.

Responsibilities

• Triaging and resolution of tickets, providing timely resolution for high-priority incidents.
• Monitor SLAs and ensure proactive escalation management.
• Analyze performance data and support capacity planning to improve efficiency.
• Create mitigation measures for tool/improvement experiments with tech teams.
• Handle disaster recovery activities and ensure security controls.
• Report on performance and issues; support stakeholder communication.
• Collaborate with the team to resolve tickets and service requests.
• Update SOPs and knowledge repository for future tickets.

Skills

Problem solving

Communication

Stakeholder management

Team collaboration

Tools

WebSphere

Linux

Azure Cloud

AppDynamics

Splunk

Selenium

Jenkins

Shell/Perl scripting

Tomcat

Apache

Job description

Job Title:WebSphere Administrator (Production Support)

City:Singapore

State/Province:Singapore

Posting Start Date:9/9/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Your role

Are you a Subject Matter Expert when it comes to Apache/Tomcat, Cloud (Azure) or tools like AppDynamics and Splunk? Do you have experience managing senior IT stakeholders and business partners? Do you have the ability to solve complex issues, addressing both technical and business needs?

Then join us as an Technology (Level2) Support Analyst (SME) :

• Manage local business and operations stakeholders
• Utilize and hone your IT skills working with Cloud (Azure), Unix, WebSphere/Tomcat/Apache, Shell/Perl scripting, AppDynamics, Splunk/ Automation Anywhere, MQ or EMS
• Ensure production stability and availability for key operational business processes
• Investigate and resolve incidents by identifying the impacted component, analyzing the impact and performing the right remediation measures
• Define workarounds for known errors and initiate process improvements
• Plan and execute BCM for applications and rollout new releases (including OS patching, certificate renewals)
• Manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management

Your Team

You’ll be working in the Application Support WMPC team in Singapore. We support critical front office and back office functions within Wealth Management. Our team provides application & infrastructure related technical support to ensure end-to-end production stability and availability with an unwavering focus and aim to serve client needs. Aligned to the UBS WMPC business and IT application service line, we ensure that our approach is oriented to uphold the trust and manage the relationship between IT and our financial advisers and their clients.

Your Expertise

• Ideally 5-10 years of Level2 Production support experience in a global environment
• Hands-on experience and good knowledge of WebSphere, Linux, Cloud (Azure) and automation/application monitoring tools like AppDynamics, Splunk/Selenium and Jenkins.
• Highly committed, resilient and have a strong focus on accountability with a commitment to resolving issues, managing stakeholder communication, and following the appropriate escalation matrix.
• Have strong analytical, problem solving and synthesizing skills
• Able to drive service improvements (set up telemetry for early detection of incidents, fast recovery and automation of repetitive/manual tasks)
• Able to collaborate with multiple teams as a team player.
• A good communicator who is able to explain technology to non-technical audiences

Mandatory Skills: WebSphere Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.