Waiter / Waitress (Waterfall)

Shangri-La Group; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Shangri-La Singapore is seeking a Waiter/Waitress for Waterfall restaurant to deliver warm, attentive service to guests in a refined environment. You will handle orders, coordinate with the kitchen, and maintain dining area standards while upholding hygiene policies.

The role requires a minimum 2 years in restaurant/hotel service, strong communication, and a service‑oriented attitude. Weekend and holiday shifts are expected. Shangri-La offers a tranquil, guest‑centric workplace on Orchard Road.

Qualifications

• Minimum 2 years of experience in restaurant or hotel service preferred.
• Basic knowledge of food and beverage service.
• Familiarity with hygiene and safety protocols.
• Pleasant personality with a service‑oriented attitude.
• Good communication and interpersonal skills.
• Ability to work effectively as part of a team and on shift schedules.

Responsibilities

• Provide warm, friendly, and attentive service to guests at Waterfall restaurant.
• Take food and beverage orders accurately and deliver them promptly.
• Ensure food and beverages are served according to service standards.
• Set up and clear tables efficiently, ensuring proper mise‑en‑place.
• Maintain cleanliness and hygiene of the service and dining areas.
• Respond to guest requests and escalate issues when necessary.
• Work closely with team members and kitchen staff for smooth service flow.
• Adhere to hygiene, safety, and grooming standards at all times.

Skills

Food & beverage service

Hygiene & safety

Communication

Teamwork

Service orientation

Shift work

Job description

At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts. Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities. We are looking for a Waiter / Waitress (Waterfall) to join our team!

Job Responsibilities

• Provide warm, friendly, and attentive service to guests at Waterfall restaurant
• Take food and beverage orders accurately and deliver them promptly
• Ensure food and beverages are served according to service standards
• Set up and clear tables efficiently, ensuring proper mise‑en‑place
• Maintain cleanliness and hygiene of the service and dining areas
• Respond to guest requests and elevate issues when necessary
• Work closely with team members and kitchen staff for smooth service flow
• Adhere to hygiene, safety, and grooming standards at all times

Job Requirements

• Minimum 2 year of experience in restaurant or hotel service preferred
• Basic knowledge of food and beverage service
• Familiarity with hygiene and safety protocols
• Pleasant personality with a service‑oriented attitude
• Good communication and interpersonal skills
• Ability to work effectively as part of a team
• Willingness to work shifts, weekends, and public holidays