Team Leader, Dining Reservations

SHANGRI-LA HOTEL LIMITED; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Shangri-La Singapore is seeking a Team Leader for Dining Reservations to supervise the daily reservations operations, guide a guest-centric team, and ensure accurate handling of guest requests and preferences. The role requires strong communication, leadership, and industry knowledge to deliver warm, personalised service across hotel dining outlets.

You will work closely with other departments to maximise dining opportunities and support training initiatives, while maintaining high standards in

Qualifications

• Diploma or equivalent qualification in Hospitality, Tourism, F&B or related discipline.
• At least 4 years in dining reservations, F&B, guest services or related hospitality role.
• Prior supervisory or team-leading experience preferred.

Responsibilities

• Supervise the daily operations of the Dining Reservations team and ensure all guest enquiries and dining reservations are handled promptly and professionally.
• Handle restaurant reservations, amendments, cancellations and special requests accurately and efficiently.
• Guide, coach and support team members to consistently deliver warm and personalised guest service.
• Ensure accurate recording of guest information, dining preferences, dietary requirements, special occasions and other relevant details.
• Maintain up-to-date knowledge of the hotel's restaurants and bars, operating hours, menus, promotions and dining experiences.
• Maximise dining opportunities by recommending suitable restaurants, promotions and experiences based on guests' preferences and requirements.
• Monitor reservation availability and table allocation to support optimal restaurant capacity and smooth operations.
• Handle escalated guest enquiries, feedback and concerns professionally, ensuring timely follow-up and appropriate service recovery.
• Work closely with restaurant teams, Culinary, Events and other departments to ensure special arrangements and guest requests are communicated effectively.
• Support the Dining Reservations Manager in training, daily team administration and initiatives to improve operational efficiency and guest satisfaction.

Skills

Guest service orientation

Communication

Interpersonal skills

Team leadership

Education

Diploma or equivalent in Hospitality, Tourism, Food & Beverage

Tools

Restaurant reservation systems

Microsoft Office

Job description

At Shangri‑La Singapore we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.

Team Leader, Dining Reservations

Job Responsibilities

• Supervise the daily operations of the Dining Reservations team and ensure all guest enquiries and dining reservations are handled promptly and professionally.
• Handle restaurant reservations, amendments, cancellations and special requests accurately and efficiently.
• Guide, coach and support team members to consistently deliver warm and personalised guest service.
• Ensure accurate recording of guest information, dining preferences, dietary requirements, special occasions and other relevant details.
• Maintain up-to-date knowledge of the hotel's restaurants and bars, operating hours, menus, promotions and dining experiences.
• Maximise dining opportunities by recommending suitable restaurants, promotions and experiences based on guests' preferences and requirements.
• Monitor reservation availability and table allocation to support optimal restaurant capacity and smooth operations.
• Handle escalated guest enquiries, feedback and concerns professionally, ensuring timely follow-up and appropriate service recovery.
• Work closely with restaurant teams, Culinary, Events and other departments to ensure special arrangements and guest requests are communicated effectively.
• Support the Dining Reservations Manager in training, daily team administration and initiatives to improve operational efficiency and guest satisfaction.

Job Requirements

• Diploma or equivalent qualification in Hospitality, Tourism, Food & Beverage or a related discipline.
• At least 4 years of relevant experience in dining reservations, Food & Beverage, guest services or a similar hospitality role.
• Prior supervisory or team-leading experience is preferred.
• Strong guest service orientation with good communication and interpersonal skills.
• Good knowledge of restaurant reservation systems and Microsoft Office applications.
• Demonstrates strong attention to detail and accuracy when handling reservations and guest requests.
• Able to lead and motivate a team while thriving in a fast-paced hospitality environment.
• Able to work shifts, weekends and public holidays as required.