VP, Project Manager/ Implementation Manager - Client Project Management Office, Transaction Banking

Citi; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Citi Singapore is seeking an Implementation Manager/Project Manager to lead complex client implementations in cash management and trade products. You will oversee a portfolio of 10-20 projects, ensuring timely delivery and total client satisfaction, while advising clients on project structure and tailoring solutions to their requirements.

As the main client interface, you will coordinate all project activities, support sales pitches, and ensure adherence to audit and regulatory directives.

Qualifications

• 5-7 years of client management/PM experience preferred.
• In-depth knowledge of cash/trade products and related processes is an advantage.
• Strong influencing skills to manage virtual teams.
• MS Office, incl. MS Project, proficiency.
• PM certification (PMP/Prince2 or equivalent) is an advantage.

Responsibilities

• Manage highly complex and time-sensitive client implementations/projects (cash management and trade products).
• Handle a portfolio of 10-20 client projects based on scope and complexity with high quality and professionalism.
• Ensure timely delivery and total client satisfaction; align objectives with client needs.
• Advise clients on project structure and tailor solutions to requirements.
• Act as primary client interface and coordinate all project activities internally and externally.
• Support Sales by participating in deal teams and client pitches.
• Ensure compliance with audit, regulatory, and compliance directives.
• Identify and resolve issues and escalations through proper tracking and channels.
• Seek efficiency and control improvements and implement where possible.

Skills

Client management

PM experience

MS Project

MS Office

Influence skills

Language skills

Education

Bachelor's degree

Masters degree

Job description

Overview Of The Role

• The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.
• The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
• Act as the primary interface to client, while coordinating all internal and external project related activities.
• Support Sales effort by participating as a part of the deal team to prepare client pitches.
• Comply with all audit, regulatory and compliance directives.
• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
• Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.

Qualifications

• 5-7 years of client management, implementation/ project management experience is good to have.
• In-depth knowledge and experience with cash/trade products and business processes is an advantage.
• Strong influencing skills to manage virtual teams.
• Expert knowledge of MS Office products, including MS Project.
• Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.
• Mandarin, Cantonese and Japanese language proficiency is an advantage.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Education

• Bachelor's/University degree or equivalent experience
• Masters degree is good to have.

Job Family Group

Project and Program Management

Job Family

Program Management

Time Type

Full time

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