VP - Regional Implementation Manager - Global Transaction Banking Department GTBD, APAC

SMBC Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SMBC Group in Singapore seeks an experienced Implementation & Project Delivery lead to manage end-to-end projects for cash management, trade finance, liquidity, and connectivity solutions. You will coordinate with Sales, Product, Operations, Legal, Technology, and regional teams to ensure delivery aligns with business goals.

The role requires deep ERP and API knowledge, plus a strong track record in multi-country implementations and stakeholder management.

Qualifications

• Bachelor's degree in Business, Banking & Finance, Economics, Computer Science, Information Systems, or a related discipline.
• 7+ years of experience in implementation, project management, solution delivery, or client onboarding within Transaction Banking, Cash Management, Trade Finance, or related areas.
• Strong knowledge of ERP platforms (e.g., SAP, Oracle), system integration frameworks, middleware solutions, and interface architecture.
• Subject matter expertise in APIs and digital connectivity solutions, with hands-on knowledge of RESTful APIs, JSON, XML/ISO 20022, and related industry standards.
• Solid understanding of corporate banking systems, payment formats, host-to-host connectivity, and integration methodologies.
• Strong Transaction Banking product knowledge across Cash Management, Liquidity Management, Trade Finance, Supply Chain Finance, and Digital Channels.
• Good understanding of connectivity channels, security protocols, and SWIFTNet infrastructure; SWIFT expertise is an advantage.
• Proven experience managing complex, cross-functional projects within a matrix and multi-country environment.
• Excellent stakeholder management, communication, presentation, and interpersonal skills.

Responsibilities

• Support RFP and proposal activities with project plans, solution documentation, and responses to technical or integration-related queries.
• Partner with Transaction Banking Sales and Relationship Managers during client pitches, providing expertise on technical solutions, implementation requirements, timelines, and delivery models.
• Collaborate with internal stakeholders to identify best practices using previous implementation experiences and market insights.
• Provide advisory support to Sales and Product teams on solution design, implementation feasibility, and execution strategies.
• Lead end-to-end implementation projects from standard to complex, customized solutions for cash management, trade finance, liquidity, and connectivity.
• Serve as primary client contact throughout the implementation lifecycle; coordinate with client users, IT teams, vendors, and stakeholders.
• Manage project scope, timelines, risks, dependencies, and governance to ensure successful delivery.
• Drive adoption through client training, onboarding, and ongoing support; maintain strong client relationships.
• Gather client feedback and market intelligence to support growth and product development.
• Act as Level 2 escalation for complex client implementations and post-implementation support.

Skills

Stakeholder management

Communication

Presentation

Analytical thinking

Problem solving

Strategic thinking

Education

Bachelor's degree in Business, Banking & Finance, Economics, Computer Science, Information Systems

Tools

SAP

Oracle

RESTful APIs

JSON

XML/ISO 20022

SWIFTNet

Job description

• Support RFP and proposal activities, including project plans, solution documentation, implementation approaches, and responses to technical or integration-related queries.
• Partner with Transaction Banking Sales and Relationship Managers during client pitches and presentations, providing subject matter expertise on technical solutions, implementation requirements, timelines, and delivery models.
• Collaborate with internal stakeholders to identify and share best practices, leveraging previous implementation experiences and market insights.
• Provide advisory support to Sales and Product teams on solution design, implementation feasibility, and optimal execution strategies.

Job Responsibilities Pre-Implementation

• Support RFP and proposal activities, including project plans, solution documentation, implementation approaches, and responses to technical or integration-related queries.
• Partner with Transaction Banking Sales and Relationship Managers during client pitches and presentations, providing subject matter expertise on technical solutions, implementation requirements, timelines, and delivery models.
• Collaborate with internal stakeholders to identify and share best practices, leveraging previous implementation experiences and market insights.
• Provide advisory support to Sales and Product teams on solution design, implementation feasibility, and optimal execution strategies.

Implementation & Project Delivery

• Lead end-to-end implementation projects, ranging from standard solutions to complex and customized cash management, trade finance, liquidity, and connectivity solutions.
• Serve as the primary point of contact for clients throughout the implementation lifecycle, coordinating with client users, IT teams, vendors, and internal stakeholders.
• Manage project scope, timelines, risks, dependencies, and governance to ensure successful delivery of agreed solutions.
• Work closely with Transaction Banking Sales, Relationship Managers, Product, Operations, Legal, Technology, Headquarters support teams, and regional stakeholders to drive implementation outcomes.
• Ensure delivered solutions meet clients’ business requirements, operational objectives, and service expectations.
• Conduct client training, support onboarding activities, and promote utilization of implemented solutions.
• Build and maintain strong client relationships through regular engagement and proactive stakeholder management.
• Gather client feedback, market intelligence, and enhancement opportunities, sharing insights with Sales, Product, and Coverage teams to support business growth and product development.

Leadership & Regional Support

• Drive process improvement initiatives to enhance implementation efficiency, reduce turnaround times, and improve overall client experience.
• Support strategic initiatives and contribute to the development and execution of departmental and bank-wide objectives.
• Provide guidance, expertise, and implementation support to regional and in-country implementation teams across Asia.
• Act as a Level 2 escalation point for complex client implementations and post-implementation support matters.

Risk, Governance & Team Support

• Ensure compliance with all applicable policies, regulatory requirements, frameworks, and internal controls.
• Identify, elevate, and report implementation risks, issues, or control concerns in a timely manner.
• Mentor and support junior team members, fostering knowledge sharing and professional development.
• Assist team leads and management with ad-hoc projects and departmental initiatives.

Job Requirements

• Bachelor's degree in Business, Banking & Finance, Economics, Computer Science, Information Systems, or a related discipline.
• Minimum 7 years of experience in implementation, project management, solution delivery, or client onboarding within Transaction Banking, Cash Management, Trade Finance, or related areas.
• Strong knowledge of ERP platforms (e.g., SAP, Oracle), system integration frameworks, middleware solutions, and interface architecture.
• Subject matter expertise in APIs and digital connectivity solutions, with hands‑on knowledge of RESTful APIs, JSON, XML/ISO 20022, and related industry standards.
• Solid understanding of corporate banking systems, payment formats, host‑to‑host connectivity, and integration methodologies.
• Strong Transaction Banking product knowledge across one or more areas, including Cash Management, Liquidity Management, Trade Finance, Supply Chain Finance, and Digital Channels.
• Good understanding of connectivity channels, security protocols, and SWIFTNet infrastructure; SWIFT expertise is an advantage.
• Proven experience managing complex, cross‑functional projects within a matrix and multi‑country environment.
• Excellent stakeholder management, communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining attention to detail and meeting deadlines.
• Self‑motivated, proactive, and able to work independently with minimal supervision.
• Strong analytical, problem‑solving, and strategic thinking capabilities.
• Professional certifications such as PMP, PRINCE2, Agile, Scrum, or Certified ICM are advantageous.