VP, Project Manager/ Implementation Manager - Client Project Management Office, Transaction Banking

Citigroup Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Citigroup Inc. in Singapore seeks an Implementation Manager/Project Manager to lead complex client implementations for cash management and trade products.

You will manage a portfolio of 10-20 projects, ensuring timely delivery and high client satisfaction, while advising on project structure and coordinating all activities. The role requires 5-7 years in client management or project delivery, strong knowledge of cash/trade products, and proficiency with MS Office and MS Project.

Qualifications

• 5-7 years in client management or project delivery.
• Strong knowledge of cash/trade products.
• Proven ability to lead virtual teams.
• Proficient with MS Office and MS Project.
• PM certification (PMP/Prince2) is a plus.
• Language skills in Mandarin, Cantonese or Japanese are advantageous.

Responsibilities

• Manage highly complex, time-sensitive client implementations/projects (cash management and trade products).
• Oversee a portfolio of 10-20 projects, ensuring high quality and professionalism.
• Ensure timely delivery and total client satisfaction, aligning objectives with client needs.
• Advise clients on project structure and tailor solutions to requirements.
• Act as primary client interface and coordinate all project activities.
• Support Sales by participating in deal teams and client pitches.
• Comply with audit, regulatory and compliance directives.
• Effectively manage issues and escalations through proper channels.
• Identify and implement process improvements for efficiency and control.

Skills

Client management

Project management

Cash/trade products

MS Project

MS Office

PMP/Prince2

Mandarin

Cantonese

Japanese

Education

Bachelor's degree

Master's degree

Job description

Overview of the Role

• The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.
• The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
• Act as the primary interface to client, while coordinating all internal and external project related activities.
• Support Sales effort by participating as a part of the deal team to prepare client pitches.
• Comply with all audit, regulatory and compliance directives.
• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
• Continuously seek to identify opportunities for efficiency and control improvements in the processand Implement such improvements whenever possible.

Qualifications

• 5-7 years of client management, implementation/ project management experience is good to have.
• In-depth knowledge and experience with cash/trade products and business processes is an advantage.
• Strong influencing skills to manage virtual teams.
• Expert knowledge of MS Office products, including MS Project.
• Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.
• Mandarin, Cantonese and Japanese language proficiency is an advantage.

Education

• Bachelor's/University degree or equivalent experience
• Masters degree is good to have.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Project and Program Management

Job Family:

Program Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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