VP, Project Manager/ Implementation Manager - Client Project Management Office, Transaction Banking

Citigroup; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Citigroup in Singapore seeks an Implementation Manager/Project Manager to lead complex client implementations for cash management and trade products. You will handle a portfolio of 10-20 projects, ensure timely delivery and client satisfaction.

You will advise clients and coordinate internal and external teams while supporting sales efforts and ensuring compliance. Proficiency with MS Office and PM certifications are valued, with language skills a plus.

Qualifications

• 5-7 years of client management and project management experience.
• In-depth knowledge of cash and trade products and related processes.
• Strong influencing skills to manage virtual teams.
• Proficiency with MS Office, including MS Project.
• PM certifications such as PMP or Prince2 are advantageous.
• Languages: Mandarin, Cantonese and Japanese are an advantage.

Responsibilities

• Manage highly complex, time-sensitive client implementations/projects.
• Ensure timely delivery of projects and total client satisfaction.
• Advise clients on project structure and tailor solutions to requirements.
• Act as primary client interface and coordinate all activities.
• Support Sales by participating in deal teams and client pitches.
• Ensure compliance with audit, regulatory directives.
• Identify opportunities for process improvements and implement them.

Skills

Client management

Project management

Influencing skills

MS Office

MS Project

Education

Bachelor's degree

Master's degree

Tools

MS Office

MS Project

Job description

Overview of the Role

The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.

The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.

Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes

Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.

Act as the primary interface to client, while coordinating all internal and external project related activities.

Support Sales effort by participating as a part of the deal team to prepare client pitches.

Comply with all audit, regulatory and compliance directives.

Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.

Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.

Qualifications

• 5-7 years of client management, implementation/ project management experience is good to have.
• In-depth knowledge and experience with cash/trade products and business processes is an advantage.
• Strong influencing skills to manage virtual teams.
• Expert knowledge of MS Office products, including MS Project.
• Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.
• Mandarin, Cantonese and Japanese language proficiency is an advantage.

Education

Bachelor's/University degree or equivalent experience

Masters degree is good to have.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Project and Program Management

Job Family

Program Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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