VP, Operations & AI Transformation

OCBC; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning & development opportunities

Community initiatives

Job summary

OCBC is seeking a Vice President of Operations in Singapore to lead enterprise-wide transformation initiatives. You will champion AI, automation, and data-driven decision making, driving efficiency, customer experience, and business performance across operations.

You will oversee large-scale programs, partner with technology, risk, and compliance teams, and report progress to the executive leadership. A strong track record in transformation and stakeholder engagement is essential.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Technology, or related discipline.
• MBA or Master’s degree preferred.
• 10 years of experience in operations, transformation, consulting, or operational excellence.
• Proven executive leadership experience leading complex transformation programs.
• Experience with AI, automation, digital transformation, analytics, and process re-engineering.
• Strong track record of stakeholder engagement.

Responsibilities

• Develop and execute the Operations Transformation strategy aligned with corporate objectives.
• Lead large-scale transformation programs, operating model redesign, and process optimisation initiatives.
• Drive adoption of AI, Generative AI, automation, machine learning, and analytics to improve operational effectiveness.
• Establish governance frameworks, transformation roadmaps, and benefits-realisation plans.
• Partner with business, technology, risk, compliance, and operations leaders to implement sustainable change.
• Monitor KPIs and operational performance, ensuring measurable business outcomes.
• Present strategic recommendations and progress updates to executive leadership.

Skills

Strategic leadership

Change management

Digital and AI literacy

Stakeholder engagement

People leadership

Data-driven decision making

Education

Bachelor’s degree in Business/Engineering/Operations/Technology

MBA or Master’s degree

Tools

AI

Automation

Analytics

Job description

OCBC is seeking a Vice President of Operations in Singapore to lead enterprise-wide transformation initiatives. You will champion AI, automation, and data-driven decision making, driving efficiency, customer experience, and business performance across operations.

You will oversee large-scale programs, partner with technology, risk, and compliance teams, and report progress to the executive leadership. A strong track record in transformation and stakeholder engagement is essential.