Operations Lead - VP

OCBC; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning & development opportunities

Community initiatives

Job summary

OCBC is seeking a Vice President of Operations in Singapore to lead enterprise-wide transformation initiatives. You will champion AI, automation, and data-driven decision making, driving efficiency, customer experience, and business performance across operations.

You will oversee large-scale programs, partner with technology, risk, and compliance teams, and report progress to the executive leadership. A strong track record in transformation and stakeholder engagement is essential.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Technology, or related discipline.
• MBA or Master’s degree preferred.
• 10 years of experience in operations, transformation, consulting, or operational excellence.
• Proven executive leadership experience leading complex transformation programs.
• Experience with AI, automation, digital transformation, analytics, and process re-engineering.
• Strong track record of stakeholder engagement.

Responsibilities

• Develop and execute the Operations Transformation strategy aligned with corporate objectives.
• Lead large-scale transformation programs, operating model redesign, and process optimisation initiatives.
• Drive adoption of AI, Generative AI, automation, machine learning, and analytics to improve operational effectiveness.
• Establish governance frameworks, transformation roadmaps, and benefits-realisation plans.
• Partner with business, technology, risk, compliance, and operations leaders to implement sustainable change.
• Monitor KPIs and operational performance, ensuring measurable business outcomes.
• Present strategic recommendations and progress updates to executive leadership.

Skills

Strategic leadership

Change management

Digital and AI literacy

Stakeholder engagement

People leadership

Data-driven decision making

Education

Bachelor’s degree in Business/Engineering/Operations/Technology

MBA or Master’s degree

Tools

AI

Automation

Analytics

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Vice President, Operations

Role Purpose
The Vice President, Operations is responsible for leading operations-wide operational transformation, driving strategic initiatives that improve efficiency, customer experience, productivity, and business performance. The role champions digital transformation, AI adoption, automation, data-driven decision making, and continuous improvement across operational functions.

Key Responsibilities

• Develop and execute the Operations Transformation strategy aligned with corporate objectives.
• Lead large-scale transformation programs, operating model redesign, and process optimisation initiatives.
• Drive adoption of AI, Generative AI, automation, machine learning, and analytics to improve operational effectiveness.
• Establish governance frameworks, transformation roadmaps, and benefits-realisation plans.
• Partner with business, technology, risk, compliance, and operations leaders to implement sustainable change.
• Monitor KPIs and operational performance, ensuring measurable business outcomes.
• Present strategic recommendations and progress updates to executive leadership.

Core Competencies

• Strategic leadership and executive presence
• Change management and transformation delivery
• Digital and AI literacy
• Commercial and business acumen
• Data-driven decision making
• Stakeholder management and influence
• People leadership and talent development

Qualifications & Experience

• Bachelor’s degree in Business, Engineering, Operations, Technology, or related discipline.
• MBA or Master’s degree preferred.
• 10 years of experience in operations, transformation, consulting, or operational excellence.
• Proven executive leadership experience leading complex transformation programs.
• Experience with AI, automation, digital transformation, analytics, and process re-engineering.
• Strong track record of stakeholder engagement.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.