VIP Lounge F&B Ambassador: Luxury Guest Experience

SATS Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

SATS Ltd. Seletar Aviation Services (SSAS) seeks a highly attentive F&B Ambassador to deliver personalized, discreet service in a premium VIP lounge for elite travelers.

This role is the face of the lounge, ensuring warmth, hospitality, and impeccable presentation. As the face of the lounge, you will anticipate guests’ needs, present menu items with knowledge, uphold luxury standards, and collaborate with catering, housekeeping, and operations to ensure seamless guest experiences.

Qualifications

• Diploma or certification in Hospitality, Hotel Management, Tourism, or related field preferred.
• Previous experience in luxury hotels, executive lounges, airline lounges, fine dining, or premium hospitality preferred.
• Food Safety and Hygiene certification (where required).
• Knowledge of premium food and beverage service standards.

Responsibilities

• Welcome guests warmly and professionally, creating a memorable first impression.
• Deliver attentive, discreet, and personalized service throughout the guest's visit.
• Anticipate guest needs and proactively offer assistance.
• Build rapport with guests while respecting privacy and confidentiality.
• Handle guest enquiries, requests, and feedback promptly and professionally.
• Support VIPs, frequent travelers, and guests with special dietary or accessibility requirements.
• Present, prepare, and serve food and beverages in accordance with premium hospitality standards.
• Recommend menu items, beverages, and lounge offerings based on guest preferences.
• Monitor buffet stations and replenish food and beverages to ensure freshness and presentation.
• Ensure all food is displayed, handled, and served in compliance with food safety standards.
• Maintain excellent product knowledge of menus, beverages, allergens, and daily offerings.
• Prepare the lounge before opening and restore service areas after closing.
• Maintain exceptional cleanliness and presentation of dining, buffet, beverage, and seating areas.
• Monitor lounge ambience, ensuring furniture, lighting, music, and amenities meet brand standards.
• Assist with inventory replenishment and stock rotation.
• Support lounge events, special promotions, and premium guest experiences.
• Deliver service aligned with luxury hospitality and brand standards.
• Maintain a calm, courteous, and professional demeanor during peak operating periods.
• Identify opportunities to exceed guest expectations through thoughtful and personalized service.
• Collaborate closely with catering department, housekeeping, reception, and operations teams to ensure seamless service delivery.
• Comply with food hygiene, health, safety, and sanitation regulations.
• Adhere to airport security, lounge access, and operational procedures.
• Report safety hazards, equipment faults, or service issues promptly.
• Maintain confidentiality when serving VIPs, executives, celebrities, diplomats, or other high-profile guests.

Job description

SATS Ltd. Seletar Aviation Services (SSAS) seeks a highly attentive F&B Ambassador to deliver personalized, discreet service in a premium VIP lounge for elite travelers.

This role is the face of the lounge, ensuring warmth, hospitality, and impeccable presentation. As the face of the lounge, you will anticipate guests’ needs, present menu items with knowledge, uphold luxury standards, and collaborate with catering, housekeeping, and operations to ensure seamless guest experiences.