F&B Ambassador – Premium Hospitality (VIP Lounge)

SATS Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

SATS Ltd. Seletar Aviation Services (SSAS) seeks a highly attentive F&B Ambassador to deliver personalized, discreet service in a premium VIP lounge for elite travelers.

This role is the face of the lounge, ensuring warmth, hospitality, and impeccable presentation. As the face of the lounge, you will anticipate guests’ needs, present menu items with knowledge, uphold luxury standards, and collaborate with catering, housekeeping, and operations to ensure seamless guest experiences.

Qualifications

• Diploma or certification in Hospitality, Hotel Management, Tourism, or related field preferred.
• Previous experience in luxury hotels, executive lounges, airline lounges, fine dining, or premium hospitality preferred.
• Food Safety and Hygiene certification (where required).
• Knowledge of premium food and beverage service standards.

Responsibilities

• Welcome guests warmly and professionally, creating a memorable first impression.
• Deliver attentive, discreet, and personalized service throughout the guest's visit.
• Anticipate guest needs and proactively offer assistance.
• Build rapport with guests while respecting privacy and confidentiality.
• Handle guest enquiries, requests, and feedback promptly and professionally.
• Support VIPs, frequent travelers, and guests with special dietary or accessibility requirements.
• Present, prepare, and serve food and beverages in accordance with premium hospitality standards.
• Recommend menu items, beverages, and lounge offerings based on guest preferences.
• Monitor buffet stations and replenish food and beverages to ensure freshness and presentation.
• Ensure all food is displayed, handled, and served in compliance with food safety standards.
• Maintain excellent product knowledge of menus, beverages, allergens, and daily offerings.
• Prepare the lounge before opening and restore service areas after closing.
• Maintain exceptional cleanliness and presentation of dining, buffet, beverage, and seating areas.
• Monitor lounge ambience, ensuring furniture, lighting, music, and amenities meet brand standards.
• Assist with inventory replenishment and stock rotation.
• Support lounge events, special promotions, and premium guest experiences.
• Deliver service aligned with luxury hospitality and brand standards.
• Maintain a calm, courteous, and professional demeanor during peak operating periods.
• Identify opportunities to exceed guest expectations through thoughtful and personalized service.
• Collaborate closely with catering department, housekeeping, reception, and operations teams to ensure seamless service delivery.
• Comply with food hygiene, health, safety, and sanitation regulations.
• Adhere to airport security, lounge access, and operational procedures.
• Report safety hazards, equipment faults, or service issues promptly.
• Maintain confidentiality when serving VIPs, executives, celebrities, diplomats, or other high-profile guests.

Job description

The F&B Ambassador is responsible for delivering a seamless and personalized food and beverage experience to guests in a premium VIP lounge. This role serves as the face of the lounge, providing warm hospitality, anticipating guest needs, and ensuring the highest standards of service, presentation, and professionalism. The ambassador contributes to creating a welcoming and luxurious environment for premium travelers and distinguished guests.

Job Description

Guest Experience

• Welcome guests warmly and professionally, creating a memorable first impression.

• Deliver attentive, discreet, and personalized service throughout the guest's visit.

• Anticipate guest needs and proactively offer assistance.

• Build rapport with guests while respecting privacy and confidentiality.

• Handle guest enquiries, requests, and feedback promptly and professionally.

• Support VIPs, frequent travelers, and guests with special dietary or accessibility requirements.

Food & Beverage Service

• Present, prepare, and serve food and beverages in accordance with premium hospitality standards.

• Recommend menu items, beverages, and lounge offerings based on guest preferences.

• Monitor buffet stations and replenish food and beverages to ensure freshness and presentation.

• Ensure all food is displayed, handled, and served in compliance with food safety standards.

• Maintain excellent product knowledge of menus, beverages, allergens, and daily offerings.

Lounge Operations

• Prepare the lounge before opening and restore service areas after closing.

• Maintain exceptional cleanliness and presentation of dining, buffet, beverage, and seating areas.

• Monitor lounge ambience, ensuring furniture, lighting, music, and amenities meet brand standards.

• Assist with inventory replenishment and stock rotation.

• Support lounge events, special promotions, and premium guest experiences.

Service Excellence

• Deliver service aligned with luxury hospitality and brand standards.

• Maintain a calm, courteous, and professional demeanor during peak operating periods.

• Identify opportunities to exceed guest expectations through thoughtful and personalized service.

• Collaborate closely with catering department, housekeeping, reception, and operations teams to ensure seamless service delivery.

Safety & Compliance

• Comply with food hygiene, health, safety, and sanitation regulations.

• Adhere to airport security, lounge access, and operational procedures.

• Report safety hazards, equipment faults, or service issues promptly.

• Maintain confidentiality when serving VIPs, executives, celebrities, diplomats, or other high-profile guests.

Qualifications

• Diploma or certification in Hospitality, Hotel Management, Tourism, or a related field is preferred.

• Previous experience in luxury hotels, executive lounges, airline lounges, fine dining, or premium hospitality is preferred.

• Food Safety and Hygiene certification (where required).

• Knowledge of premium food and beverage service standards.

Skills & Competencies

• Outstanding customer service and interpersonal skills.

• Professional appearance and grooming.

• Excellent verbal communication in English; additional languages are an advantage.

• High emotional intelligence and ability to anticipate guest needs.

• Strong attention to detail and commitment to quality.

• Ability to remain composed under pressure.

• Team player with a positive and proactive attitude.

• Cultural awareness and sensitivity when interacting with international guests.

• Flexibility to work shifts, weekends, public holidays, and overnight operations.

Physical Requirements

• Able to stand and walk for extended periods.

• Able to lift and carry light to moderate items safely.

• Comfortable working in a fast-paced premium lounge environment.

About Us

SATS Seletar Aviation Services (SSAS), a subsidiary of SATS Ltd, specialising in providing ground handling services for Firefly as well as bespoke travel experience for passengers travelling on private jets or chartered business jets at the Seletar Business Aviation Centre (SBAC). We are committed to delivering a seamless and stress-free travel experience.

Why Join Us

As a Guest Relations Officer, you play a vital role in creating a memorable experience for our passengers. You will be a part of a dynamic team, working in an exciting and exclusive environment. You can look forward to growth opportunities, attractive incentives, and valuable experience.