Guest Relations Officer (Lounge)

SATS Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus ($5,000)

Job summary

SATS Seletar Aviation Services (SSAS), a SATS Ltd subsidiary, is hiring a Guest Relations Officer to ensure seamless 5* service at the Seletar Business Aviation Centre (SBAC). You will work in a dynamic, exclusive environment, focusing on service excellence and VIP passenger experience.

The role requires a Diploma with 3+ years in hospitality/customer service, strong English, and the ability to work weekends and public holidays. Opportunities for growth and incentives are offered.

Qualifications

• Minimum diploma in a relevant field.
• At least 3 years’ experience in customer service / hotel / lounge related industry.
• Familiarity with hospitality industry standards.
• Excellent communication, guest service and time management skills.
• A team player and a self-starter, yet able to work independently.
• Ability to work effectively in a fast-paced and multi-tasked environment.

Responsibilities

• Ensure smooth day-to-day running of the Business Aviation Centre (BAC) with 5* service delivery.
• Maintain a pleasant, friendly and professional manner with emphasis on customer service.
• Assist customers and staff with inquiries and needs as a team member.
• Manage bookings and operations flow within the BAC.
• Handle enquiries and complaints promptly and professionally.
• Maintain high levels of customer satisfaction and monitor KPIs for BAC performance.
• Be accountable for stock in the BAC and liaise with airport authorities and GHA.
• Perform rostering and duty assignments; handle administrative duties.

Skills

Customer service

Interpersonal skills

Communication

Time management

Team player

Self-starter

Computer literacy

Education

Diploma

Tools

Computer literacy

Job description

• Sign-on bonus of $5,000

• Shift work is required for this position

Job Description

• Ensuring the smooth day-to-day running of Business Aviation Centre (BAC), ensuring that a 5* service is delivered to customers.
• Ensure the team projects a pleasant, friendly and professional manner with an emphasis on customer service.
• Work as a team member, assisting all customers' and staffs' needs and inquiries.
• Manage bookings and operations flow within the BAC.
• Handle enquiries and complaints promptly, efficiently and professionally.
• Maintain high level of customer satisfaction.
• Manage the performance of the BAC (accountable for KPIs).
• Responsible for the accountability of stocks in the BAC.
• Monitor and ensure the quality of food, services, hygiene, cleanliness and tidiness in the BAC.
• Liaise with airport authorities and Ground Handling Authorities (GHA)s.
• Handle administrative duties, including rostering and duty assignments.

Requirements

• Able to commit on weekends and public holidays
• Minimum diploma in a relevant field.
• At least 3 years’ experience in customer service / hotel / lounge related industry.
• Familiarity with hospitality industry standards.
• Exceptional interpersonal skills to enhance the service standards throughout the operation.
• Excellent communication, guest service and time management skills.
• Able to organise, plan ahead and manage workload.
• A team player and a self-starter, yet able to work independently.
• Ability to work effectively in a fast-paced and multi-tasked environment.
• Proficiency in English; knowledge of additional languages is a plus.
• Computer literacy

About Us

SATS Seletar Aviation Services (SSAS), a subsidiary of SATS Ltd, specialising in providing ground handling services for Firefly as well as bespoke travel experience for passengers travelling on private jets or chartered business jets at the Seletar Business Aviation Centre (SBAC). We are committed to delivering a seamless and stress-free travel experience.

Why Join Us

As a Guest Relations Officer, you play a vital role in creating a memorable experience for our passengers. You will be a part of a dynamic team, working in an exciting and exclusive environment. You can look forward to growth opportunities, attractive incentives, and valuable experience.