VIP Healthcare Operations Manager

raffles medical group ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Raffles Medical Group Ltd in Singapore is seeking an experienced operations lead to manage daily floor operations across two centres, ensuring readiness and on‑time delivery of services for all patients.

You will coordinate a multidisciplinary team, oversee patient itineraries from arrival to billing, handle VIP clients, and drive service excellence with SOPs, billing accuracy and continuous improvement across the patient journey.

Qualifications

• Diploma or degree in healthcare management, hospitality, business or related field.
• Minimum 5 years of operations experience with team leadership, ideally in medical settings.
• Understanding of clinic workflows, tests/investigations, and medical billing in Singapore.
• Experience serving UHNW/HNW and VIP clients with meticulous attention to detail.
• Calm, decisive and highly organized with multitasking ability.
• Excellent communication and absolute discretion.
• Mandarin or other languages is an advantage.

Responsibilities

• Lead daily floor operations and keep two centres ready, presented and running on time.
• Attention to detail in patient experience from itinerary and meal order to final bill.
• Plan and coordinate personalised patient itineraries including health screenings, tests, scans, therapies and meals.
• Coordinate multidisciplinary team and liaise with Radiology, Laboratory, and clinics.
• Work with other units on daily operations needs.
• Own a closed-loop system for results, reports and patient follow-ups.
• Lead the Relationship Officer and admin team and manage inquiries promptly.
• Ensure accurate billing, including coordinating insurance billing across partner clinics.
• Oversee the Raffles Solitaire Lounge for VIP guests and leadership.
• Prepare and run events with partners.
• Drive service excellence to SOPs, reporting and continuous improvement.

Skills

Team leadership

Operations management

Client coordination

Attention to detail

Communication

Discretion

Education

Healthcare management degree

Job description

Raffles Medical Group Ltd in Singapore is seeking an experienced operations lead to manage daily floor operations across two centres, ensuring readiness and on‑time delivery of services for all patients.

You will coordinate a multidisciplinary team, oversee patient itineraries from arrival to billing, handle VIP clients, and drive service excellence with SOPs, billing accuracy and continuous improvement across the patient journey.