Clinic Operations Executive

RAFFLES MEDICAL GROUP LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Raffles Medical Group is seeking a Clinic Operations Executive to support the day-to-day administration and operations of our clinics in Singapore. The role will work closely with the clinical and operations teams to ensure a smooth patient experience and efficient service delivery.

The incumbent will help implement operational plans, review workflows, and assist with billing, documentation, and service development in a fast-paced healthcare environment.

Qualifications

• Degree in Business Administration, Management, Healthcare Management or related discipline.
• 2 years of relevant healthcare/clinic/hospital operations experience is advantageous.
• Fresh graduates welcome to apply.
• Strong interpersonal and communication skills.
• Team player with ability to collaborate with stakeholders.
• Self-motivated and organized; able to work independently.
• Able to work in a fast-paced healthcare environment.

Responsibilities

• Support daily clinic operations and ensure smooth service delivery.
• Assist in implementing operational plans to meet service, operational and financial objectives.
• Coordinate with doctors, nurses and healthcare professionals to ensure a seamless patient experience.
• Review and improve operational workflows to enhance efficiency and quality of service.
• Ensure accurate billing, proper documentation, and timely collection of payments.
• Support development of clinic services and programmes.
• Conduct basic market research and assist in pricing reviews.
• Assist in marketing materials and promotional activities for clinic services.
• Monitor use of clinic resources including manpower, supplies and equipment.
• Handle patient feedback and follow-up actions; promote teamwork and good working relationships.
• Support implementation of policies, procedures and service standards.
• Assist with administrative duties, reports and other operational matters.
• Perform any other duties as required by the supervisor.

Skills

Interpersonal skills

Communication skills

Teamwork

Customer service mindset

Organizational skills

Adaptability

Education

Degree in Business Administration or Healthcare Management

Related discipline

Job description

Raffles Medical Group (RMG) is the largest home-grown private healthcare provider in the region, started in 1976 in Singapore as a two-clinic operation but today, serves patients in five countries, 14 cities. We are a Multidisciplinary Medical Group listed on the Singapore Stock Exchange and operate over 100 medical facilities across 14 major cities. It is the only private medical provider in Singapore that owns and operates a fully integrated healthcare organization comprising a tertiary hospital, a network of family medicine and dental clinics, insurance services, Japanese and Traditional Chinese Medicine clinics, Raffles Wellness and a consumer healthcare division. Raffles Hospital is the flagship of Raffles Medical Group. Our China footprint has expanded with the opening of our Chongqing, Beijing and Shanghai Hospitals.

Location: Woodlands / Central
We are hiring for clinic operations positions at both our Central and Woodlands locations. Candidates may indicate their preferred location during application. Deployment will be based on operational requirements.

Overview:
The Clinic Operations Executive supports the Cluster Managers in the day-to-day administration and operations of our clinics.

The incumbent will work closely with the clinical and operations teams to ensure smooth clinic operations, deliver a positive patient experience, improve operational processes and support the overall performance of the clinics.

Job Responsibilities:

• Support the daily operations of the clinic and ensure smooth and efficient service delivery.
• Assist in implementing operational plans to achieve the clinic's service, operational and financial objectives.
• Coordinate with doctors, nurses and other healthcare professionals to ensure a seamless patient experience.
• Review and improve operational workflows to enhance efficiency and service quality.
• Ensure accurate billing, proper documentation and timely collection of payments.
• Support the implementation and development of clinic services and programmes.
• Conduct basic market research and assist in reviewing existing services and pricing where required.
• Assist in the development of marketing materials and promotional activities for clinic services.
• Monitor the utilisation of clinic resources, including manpower, supplies and equipment.
• Handle patient feedback and service-related matters, and assist with appropriate follow-up actions.
• Promote teamwork and maintain good working relationships among clinical, nursing and administrative teams.
• Support the implementation of organisational and departmental policies, procedures and service standards.
• Assist with administrative duties, reports and other operational matters.
• Perform any other duties or assignments as required by the immediate supervisor.

Job Requirements:

• Degree in Business Administration, Management, Healthcare Management or any related discipline.
• Candidates with at least 2 years of relevant experience in healthcare, clinic or hospital operations will have an advantage.
• Fresh graduates and candidates without prior healthcare experience are welcome to apply.
• Good interpersonal and communication skills.
• Service-oriented with a positive attitude.
• Able to work well in a team and collaborate with different stakeholders.
• Self-motivated, organised and able to work independently.
• Comfortable working in a fast-paced healthcare environment.