Clinic Operations Lead: Patient Experience & Efficiency

SINGAPORE MEDICAL GROUP LIMITED; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

SINGAPORE MEDICAL GROUP LIMITED seeks a Manager, Operations to drive the smooth running of our clinics, ensuring timely, high-quality care and safe, efficient, sustainable operations across the portfolio.

You will work closely with doctors, clinic teams and corporate functions to turn strategy into day-to-day results, streamline workflows, raise service standards and improve the patient experience.

Qualifications

• Degree in Business Administration, Healthcare Management or related field.
• Master's degree preferred.
• At least 10 years in healthcare operations, including 3 years in a managerial role.
• Strong knowledge of healthcare regulations, accreditation standards and operational processes.
• Proven track record in budget management, cost optimisation and process improvement.
• Strong leadership, analytical, problem-solving and stakeholder management skills.
• Able to manage multiple priorities under pressure; change management experience is advantageous.

Responsabilités

• Oversee daily clinic operations, setting policies to improve productivity and service delivery.
• Track KPIs and allocate manpower and equipment to meet service demands.
• Streamline patient journey, reduce wait times and address feedback promptly.
• Ensure compliance with healthcare regulations, licensing, infection control and safety.
• Conduct audits and risk assessments to mitigate operational risks.
• Manage budgets, revenue cycle, and cost-saving initiatives.
• Lead and develop the operations team in collaboration with clinicians and vendors.

Formation

Degree in Business Administration, Healthcare Management or related field

Master's degree preferred

Description du poste

SINGAPORE MEDICAL GROUP LIMITED seeks a Manager, Operations to drive the smooth running of our clinics, ensuring timely, high-quality care and safe, efficient, sustainable operations across the portfolio.

You will work closely with doctors, clinic teams and corporate functions to turn strategy into day-to-day results, streamline workflows, raise service standards and improve the patient experience.