Head of Clinic Operations

SINGAPORE MEDICAL GROUP LIMITED; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Singapore Medical Group Limited is seeking a hands-on Manager, Operations to drive the smooth running of our clinics in Singapore. You will collaborate with doctors, clinic teams and corporate functions to turn strategy into day-to-day results, streamline workflows and improve patient experience.

You will lead an operations portfolio, manage budgets and the revenue cycle, ensure compliance with healthcare regulations, and develop the operations team across multiple clinics.

Qualifications

• Degree in Business Administration, Healthcare Management or related field; Master's preferred.
• At least 10 years in healthcare operations, including 3 years in a managerial role.
• Strong knowledge of healthcare regulations, accreditation standards and operational processes.
• Proven track record in budget management, cost optimisation and process improvement.
• Strong leadership, analytical, problem-solving and stakeholder management skills.

Responsabilités

• Oversee daily clinic operations, setting policies and procedures that improve productivity and service delivery.
• Track KPIs and allocate manpower and equipment to meet service demands.
• Streamline the patient journey, reduce wait times and resolve feedback and complaints promptly.
• Ensure compliance with healthcare regulations, licensing and accreditation, including infection control, workplace safety and quality assurance.
• Conduct audits and risk assessments to mitigate operational risks.
• Manage operational budgets, the revenue cycle (billing and collections) and cost-saving initiatives.
• Lead and develop the operations team, working with clinicians, support staff and vendors on cross-functional initiatives.

Connaissances

Leadership

Analytical

Problem-solving

Stakeholder management

Change management

Formation

Bachelor's degree in Business Administration or Healthcare Management

Master's degree preferred

Description du poste

Singapore Medical Group Limited is seeking a hands-on Manager, Operations to drive the smooth running of our clinics in Singapore. You will collaborate with doctors, clinic teams and corporate functions to turn strategy into day-to-day results, streamline workflows and improve patient experience.

You will lead an operations portfolio, manage budgets and the revenue cycle, ensure compliance with healthcare regulations, and develop the operations team across multiple clinics.