Clinic Operations Leader & Trainer

RAFFLES MEDICAL GROUP LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

RAFFLES MEDICAL GROUP LTD seeks a Clinic Supervisor to oversee daily clinic operations, manage scheduling and rostering, and ensure high service standards. You will supervise front-line staff, mentor team members, and support training for new staff while aiding in new clinic set-ups and licensing.

You will ensure compliance with clinical, safety and infection control standards, handle patient inquiries and maintain records and billing processes as part of a busy clinic team in Singapore.

Qualifications

• Diploma or degree in business administration, healthcare management or related field.
• Minimum 3 years in a clinic or healthcare setting with supervisory experience.
• Proficient with clinic management systems and MS Office tools.

Responsibilities

• Oversee daily clinic operations and ensure smooth patient flow and service delivery.
• Manage appointment scheduling, staff rostering, and manpower allocation.
• Deliver excellent patient service and handle enquiries, feedback and complaints.
• Supervise patient registration, medical records management, and insurance/corporate claims.
• Support training of new staff and clinic set-up including licensing and SOPs.
• Maintain facilities, equipment and housekeeping; ensure safety compliance.
• Monitor performance and recommend process improvements.

Skills

Clinic operations

Staff supervision

Customer service

Training & coaching

Microsoft Office

Education

Diploma or Degree in Business Administration, Healthcare Management

Tools

Clinic management system

Microsoft Office (Outlook, Excel, Word, Teams)

Job description

RAFFLES MEDICAL GROUP LTD seeks a Clinic Supervisor to oversee daily clinic operations, manage scheduling and rostering, and ensure high service standards. You will supervise front-line staff, mentor team members, and support training for new staff while aiding in new clinic set-ups and licensing.

You will ensure compliance with clinical, safety and infection control standards, handle patient inquiries and maintain records and billing processes as part of a busy clinic team in Singapore.