Clinic Operations Lead: Patient Experience & Growth

RAPID PHYSIOCARE PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Rapid Physiocare Pte. Ltd. in Singapore seeks a hands-on Clinic Operations Leader to oversee daily operations, patient flow, scheduling, and cross-disciplinary coordination across locations.

You will mentor patient-facing staff, manage communications via WhatsApp, phone and email, and ensure compliance with guidelines. Availability on Saturdays is required.

If you thrive in fast-paced healthcare service environments, join a collaborative team focused on exceptional patient care.

Qualifications

• Prior experience working in a specialist clinic or service line.

Responsibilities

• Lead daily clinic operations including patient registration, scheduling, and managing patient flow to optimize clinic efficiency.
• Handle patient feedback professionally and empathetically to deliver exceptional patient experiences.
• Manage timely and clear patient communications via WhatsApp, phone, and email to ensure effective information flow.
• Coordinate care and services by acting as liaison between patients, clinicians, and administrative staff.
• Oversee insurance claims, Medisave, and Letter of Guarantee processes with accuracy and compliance.

Skills

Interpersonal communication

Organization

Patient service orientation

Multilingual communication

Education

Diploma or degree in hospitality management

Job description

Rapid Physiocare Pte. Ltd. in Singapore seeks a hands-on Clinic Operations Leader to oversee daily operations, patient flow, scheduling, and cross-disciplinary coordination across locations.

You will mentor patient-facing staff, manage communications via WhatsApp, phone and email, and ensure compliance with guidelines. Availability on Saturdays is required.

If you thrive in fast-paced healthcare service environments, join a collaborative team focused on exceptional patient care.