F&B Captain – Guest Experience Leader

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a hospitality supervisor to lead service excellence. You will escort guests to seats, supervise servers, and help with setup across shifts.

A diploma/degree in hospitality is preferred, with at least 1 year in a supervisory role. You will train staff, handle reservations, and support management in achieving KPIs while upholding safety and guest satisfaction.

Qualifications

• Experience in frontline hospitality with customer-focus.
• Supervisory or team-leading experience preferred.
• Strong communication and guest-service orientation.

Responsibilities

• Escort guests to their seats and ensure seating is orderly.
• Assist with preparation, table setup and equipment handling.
• Maintain a pleasing, helpful attitude toward guests.
• Handle telephone messages and reservations professionally.
• Direct guests to tables and balance seating across stations.
• Address customer concerns and questions promptly.
• Perform cashiering duties as required.
• Supervise servers to deliver consistent service.
• Support Assistant Manager to achieve goals and KPIs.

Skills

Guest service

Leadership

Communication

Team supervision

Education

Diploma/Degree in hospitality or related field

Job description

Marina Bay Sands in Singapore seeks a hospitality supervisor to lead service excellence. You will escort guests to seats, supervise servers, and help with setup across shifts.

A diploma/degree in hospitality is preferred, with at least 1 year in a supervisory role. You will train staff, handle reservations, and support management in achieving KPIs while upholding safety and guest satisfaction.