VIP Guest Experience Lead – Luxury Hospitality

Marina Bay Sands; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

Marina Bay Sands is seeking a seasoned leader to elevate guest experiences and manage VIP relationships within its luxury hospitality environment in Singapore. The role involves guiding Captains, Hosts and Service Attendants to uphold Forbes standards, while driving seamless service across premium outlets.

You will oversee daily operations, ensure strict adherence to food safety and ISO22000, and collaborate with Facilities to maintain a world-class guest environment.

Qualifications

• Certificate or Diploma in Restaurant/Hospitality Management preferred.
• Minimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments.
• Proven experience leading guest-facing teams and managing VIP relationships.
• Experience with Forbes-rated luxury hospitality, executive lounges or private clubs is a plus.
• Excellent communication, interpersonal and coaching abilities.

Responsabilités

• Elevate guest experience and manage VIP relationships across guest journeys.
• Lead, coach and develop Captains, Hosts and Service Attendants to Forbes standards.
• Oversee day-to-day outlet operations and manpower deployment.
• Ensure food safety, hygiene (ISO22000) and operational standards compliance.
• Collaborate with Facilities and Engineering to maintain a world-class guest environment.

Connaissances

Guest engagement

VIP relationships

Service recovery

Communication

Coaching

Formation

Restaurant management certification

Description du poste

Marina Bay Sands is seeking a seasoned leader to elevate guest experiences and manage VIP relationships within its luxury hospitality environment in Singapore. The role involves guiding Captains, Hosts and Service Attendants to uphold Forbes standards, while driving seamless service across premium outlets.

You will oversee daily operations, ensure strict adherence to food safety and ISO22000, and collaborate with Facilities to maintain a world-class guest environment.